Blue Dart — product not getting delivered

Address:J-13, baishnabhghata Patuli township. Ward no. 101 , Near Patuli Police station, Kolkata, 700094 West Bengal, India. 7603039220, Kolkata, West Bengal, 700094

My address is in Patuli, Kolkata, West Bengal. Everyday I receive packages from everywhere. I've recently encountered this mysterious message from Blue Dart Tracking regarding the status of the cargo - "Prohibited Area-Entry Restricted For Delivery". This is a first and should not happen at all. I wasn't contacted by Blue Dart either. How to resolve this issue?
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