Book My Yatra — Complaint for no refunds and exchange of words

Address:

Gurgaon, Haryana, 122001

I booked a package for my friends for honkong and macau from them. as they board there.the cops there did not allow them to enter and treated as terrorist and sent them again.
very same day i requested to cancel the hotels and all but till now i dint get anything and yesterday as i called they said that there is no refund.
initially they said they can but as the time pass they changed their words.