Book My Yatra — fraud online travel agent making fool of customers

Address: Gurgaon, Haryana

Website: www.yatra.com

These fraud companies should be stopped immediately. They make so horrible travel plan to fool innocent customers.
My mom wanted to book tickets to singapore. These fraudsters popped up attractive travel plan with 10 hours of layovers which was not shown during the booking. So this was the stupid travel plan that yatra.com gave.
16:15 p on 25th oct'17 from pune to hyderbad (1:45 hrs layover) to chennai to kula lumpur (6 hrs layover) to singapore reaching on 26th oct'17. 8 hrs approx layover time in middle.

This is insane, how stupid can a travel agent be to show these type of flights in there advertisements in there flashing banners. Just to sell there tickets these travel agents make a fool of innocent people like my mom who do not dig into stuff before booking. Because they hide the layovers part before booking. Leave the layover. How can a dumbest of dumbest travel agent can suggest such flight to reach to a destination.

The entire booking costed around 38000, and when i called them for any alternatives or refund the told that only 7000 you would get as a refund. This is bloody insane. Wherein most of the tickets in them are refundable.