Bsr Tours And Travels — Not pickup passanger

Address: Hyderabad

Bus timing at pick up point is 10:30 pm

But bus reached at pick up point is 10:05 pm

I am reached to pick up point 10: 32 pm
Due to heavy rain

No waiting time for bus drivers and cleaners rude behavior for customers telling that go to another bus is the answer

I am paying the amount and book the ticket but not pickup the passenger