Bsr Tours And Travels — Poor Bus service (I opted for AC service , but AC service was not provided for half journey hours .

Address: 6-177/1 SHEELANAGAR AYYAPA NAGAR, SHEELANAGAR GAJUWAKA VISAKHAPATNAM

Hi, this is surya, i made one AC sleeper reservation for BSR TOURS and travels through paytm app on[protected] from visakhapatnam to hyd travel date :[protected] for my cousin Mr . Sandeep, During the journey hours (around 11:50 pm ) midnight the AC function was switched OFF and bus operator reluctantly suggested to complaint if required and the service was very poor, I paid sum off 2824 rupees for this ticket, i would like to request a refund, the same issue was escalated to the paytm they registered the complaint with ticket id :[protected], but they did not provided any resolution as per the timelines. iam attaching copy of invoice of ticket and screen shot of my complaints to paytm