Bsr Tours And Travels — Rude behaviour of the driver P. Venu and more than 1hr delay in reaching the bus to boarding point

We had booked a bus of BSR tours and travels from Tanuku(Kamadenuvu complex) to Kukatpally Hyderabad
Bus arrival time is at 10:05pm today, however the bus arrived at 11:00pm. After calling the driver name P. Venu he is speaking in a very rudely and in a rash way that you people need to wait until the bus comes and it will delay for sure, so what... This is the way is he speaking. Also after reaching the boarding point he did not called back as well.
Very arrogant behaviour, we had meeting tomorrow morning in the office. If there will be delay in dropping in Hyderabad and if his way of driving is rash who is responsible?????
Request you to please take immediate action against him. Not only we many people scolded him about his rude behaviour.
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