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Last updated May 20, 2024
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BusIndia reviews & complaints(78)

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U
umr1602
May 20, 2024
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I booked 4 tickets pondicherry to chennai. total Rs.985/- dedcuted from my bank account but No ticket booked nor refund. Big Cheater. No answer or rigntone in Toll free no or helpdesk.
BusIndia customer support has been notified about the posted complaint.
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    S
    Satya2511
    from Bhubaneswar, Odisha
    Dec 26, 2023
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    Refund of deducted amount

    Address: Bhubaneswar

    Amount debited but ticket not booked.

    Transaction ID is YHDF[protected]...
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    S
    Souraav
    Nov 16, 2023
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    Money got deducted but ticket didn't confirm.

    You deserve one star only because your service sucks because in the morning i have booked a ticket for my travel dated on[protected] but after completing the transaction my money got deducted from my account and my ticket didn't even confirmed neither I got e-ticket nor the costumer care number work and even the mail service works properly....
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    S
    Syed jalal12
    from Pondicherry, Puducherry
    Oct 24, 2023
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    Ticket online issue

    Address: No 1 pandian St thippu sahib lane pondicherry 605001

    U guys are going to consumer court I have paid money but I didn't get ticket wht app is this I have left my bus at least give my money...
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    V
    Vigneshwarar
    Oct 18, 2023
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    Ticket didnt received

    I have booked a bus ticket from pondicherry to karaikal . i booked the bus 2 times, but i didnt receive the ticket i paid the ticket amount twice but i didnt got the ticket, kindly refund my amount .

    My contact : [protected]@gmail.com...
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    D
    DAV BHANJANAGAR
    Oct 4, 2023
    Oct 5, 2023
    This thread was updated on Oct 5, 2023
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    Non issue of tickets

    I booked a ticket from Bhanjanagar to bhubaneswar for 4th oct in osrtc by making a payment of rs 301/- through net banking. The amount was debited but could not get the PNR or ticket. My details are
    Transaction ID: BI3872144
    Merchant: www.busindia.com
    Amount Paid: 301.00
    Order Date:[protected]:06:22
    Customer Phone Number: [protected], [protected]...
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    R
    ravee2913
    from Pondicherry, Puducherry
    Aug 28, 2023
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    Regarding BI wallet recharge issue

    Hi, I recharged the Bi wallet on[protected]:57 PM through PAYTM bank payment, the amount 147 rupee debited from my indian bank account transaction id[protected] but the amount is not received by BI wallet. so, kindly consider my complaint & reverse my amount to my bank account again...
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    R
    Rogini. G
    Jul 10, 2023
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    I want refund

    Address: Karaikal

    As I booked my tickets for Karaikal to chennai. But I didn't get my seat allotment detail and so called PNR number also. So I didn't go on SETC bus. I have complaint about this on their mail and I have contacted but they are unreachable. So how to get my money they deducted 1850 rupees from my account....
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    E
    Evo Ranjan Nayak
    May 31, 2023
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    Ticket not received

    I bOoked ticket from Bhubaneswar to berhampur yesterday money also deducted from my account but didn't receive my ticket yet. Even after mailing them and sending reminders on mail they don't even bother to solve the issue and send me a reply. Such a pathetic service they have . I recommend no one to use this service....
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    R
    Reena Kannan
    May 18, 2023
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    Money debited but ticket not booked

    Sir/mam,
    I have made an online booking for seat no.26 in prtc bus for 19/5/2023 5:29 am bus from pondicherry to mahe.

    But, when i paid through my Google pay, suddenly, the page not working error popped up and money was already debited from my account. I neither received ticket booking confirmation, nor my money back. I also don't know if the ticket has been booked.
    My contact details as filled in online booking:br...
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    A
    Aakash434
    from Karaikal, Puducherry
    Apr 24, 2023
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    Amount debited but tickets not booked and refund not processed

    I booked ticket in busindia at 21 mar 2023
    Karaikal to Puducherry bus (6.10pm bus). The amount debited but ticket not booked. Help center says that the amount will refund within 7 days. But no refund processed till now...
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    S
    Shiva prasad mahauti
    Apr 20, 2023
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    Refund of money

    Address: AT/PO- RUPRA ROAD, PS-NARLA, DIST-KALAHANDI, PIN-766101

    Money debited but ticket not booked... Dont have the OB no. Also

    Plz see the attachment and refund my money 🙏...
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    S
    SUBHAM HERE
    Mar 17, 2023
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    money deducted from my account but ni no confirmation mail for cancellation msg or mail.. nothing... loses my money

    Address: Karnataka
    Website: Busindia application

    I booked a ticket from Bhubaneswar - jeypore (OSRTC) on 16th March 2023 at 1:29 PM...PAYED THROUGH PHONEPAY UPI 705/- RUPEES
    MONEY DEDUCTED BUT NO CONFIRMATION MAIL OR MSZ RECEIVED
    OR NO CANCELLATION & REFUND MAIL OR MSZ RECEIVED ...THEY SAID 7 WITHIN 7 DAYS MONEY WILL REFUNDED, AFTERTHAT THEY SAID CALL US ON MONDAY FOR REFERENCE NO
    I attached my UPI transaction proof...
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    S
    SUBHAM HERE
    Mar 17, 2023
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    Money deducted from my account, but no confirmation mail for cancellation msg or mail received

    Address: Karnataka
    Website: BUSINDIA APPLICATION

    I BOOKED A TICKET FROM BHUBANESWAR - JEYPORE (OSRTC)..
    MONEY DEDUCTED FROM MY PHONE PAY UPI
    BUT NO TICKET RECEIVED THROUGH MAIL OR MESSAGE
    CALLED CUSTOMER CARE, , THEY SAID IT CANCELLED, BUT NO CANCELLATION & REFUND MSZ OR MAIL
    I SEND 30 MAIL TO [protected]@busindia.com
    It's not right thing... it's our hard earned money

    I NEED REFUND AS SOON AS POSSIBLE...
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    R
    Ruchika Sahu
    from Asansol, West Bengal
    Mar 9, 2023
    Mar 17, 2023
    This thread was updated on Mar 17, 2023
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    Payment was successful but ticket not received

    Address: Berhampur

    I have booked ticket seat no. 31, 32 from Bhubaneswar to Berhampur on 09.03.2023 for amount of Rs. 614/-; although my account was debited but ticket not received in my mobile no. When i called customer care of busindia they confirmed that that particular transaction has failed and the amount will be refunded within 7 days. So we booked our ticket again. But while travelling on the particular date the bus staff told us that the that particular...
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    S
    Shibananda Pattjoshi
    Feb 27, 2023
    Mar 17, 2023
    This thread was updated on Mar 17, 2023
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    Payment debited on phone pay but ticket not generated

    I booked a ticket from Bhawanipatna to Rourkela scheduled on 27feb 2023 today amounting Rs 1440. Even after a successful transaction via PhonePe I did not get the tickets either on my mail or on my given phone number.

    So I kindly request you to look into the matter as soon as possible and give me the refund or the tickets for the same for which I shall be grateful to you....
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    V
    Vignesh Balan
    Jan 19, 2023
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    Money debited but ticket not received

    I've booked ticket in PRTC AC Volvo from Pondicherry to Chennai via ECR on Jan 22nd at 1.30 PM via guest login.
    Amount of rupees 270 was successfully paid through UPI but ticket was not received either in SMS or email. I call and checked with customer support and they responded that ticket was cancelled and money will be credited back to account within 7 days but when I checked back the app was showing as the seat was booked. Not sure...
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    K
    Kirukiru
    Jan 12, 2023
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    Money debited but couldn't book the tickets

    I have booked 4 bus tickets for tomorrow 4:16 am from Karaikal to Puducherry on 12/01/2023 at 7:06. The total fare of 587 was debited but we still didn't receive the mail or any source for confirming our ticket. I have tried to contact the customer care through call but no response....
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    G
    gopikrishna129
    Oct 10, 2022
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    Amount debited not reflected in their app or webpage

    Address: Bangalore
    Website: www.busindia.com

    Recently I made a payment amount of rs 308 in BusIndia using UPI for booking a bus ticket. Amount got debited from my account but was not reflected in their app or webpage and nothing is showing in their portal it's completely blank. Their customer service is not responding to any of my emails or calls. Later I checked their review in the google play store and many of the users facing the same problem. I feel they are doing a scam out of...
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    H
    Heer vaghela
    Jul 8, 2022
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    Transfer done but ticket not issued

    Address: BUS STOP NO.2,, RANDAL TAMPLE AREA,

    I chose UPI PAYMENT GATEWAY when I was booking yesterday. I PAYMENT from PHONEPE when I was booking tickets for Una from Rajkot.

    The details of the transaction are as follows in the screenshot ....
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