Crossbeats Complaints & Reviews

I have purchased watch from crossbeats through Amazon. The main feature of this watch is that it is waterproof. But after 2 months when I used the watch for swimming, it switched off & did not restart at all.
I contacted Crossbeats support team through email & they asked me send back the watch to their Banglore office. The watch reached their office on 25th November 23. From then till today I have not received any update. Tried to...

I have order loop300 neckband worth 949 rs .the quality of product is pathetic also after sales services so it's a humble request to give me my refund in my bank account rather then useless gift card

I want money back

Order id 133459...

I have complained about my product not working properly by email to Crosbeats' customer care email ID but have not received any response from them yet.
Email [protected]@crossbeats.com
ticket ID - 174050

Mentioned Below Complaint has been Submitted Via Email.
Dear CrossBeats Support team,

As per the subject line, The CrossBeats Shuffl Neckband Bluetooth Wireless from Amazon online site on...

I've bought this watch around 5 months ago . It was a new launch when I bought it in Amazon . Orbit Styl Call ( adavanced by calling smartwatch).
I've used it only a few times from the day I bought it . Only after few usage it does not work properly and charging is not working, I've also tried many other adapters for charging the watch it doesn't work either that way . So, kindly tell me what to do next or replace my watch for new...

I have contacted crossbeats customer care for watch repair (Orbit Graphite Black was under warranty) and received an email from Crossbeat Team. First they asked (through mail) me to visit there services center in delhi . They said they don't do repair and all. Delhi Address : ASHWANI COMMUNICATION (Karol Bagh, DL) Office 23, 10/54, BD Chambers, D.B. Gupta Road, Opposite Vijay Sales, Karol Bagh, New Delhi Phone: [protected], Email: [protected]@gmail.com...

I bought a pair of crossbeats EarPods and was later approached by them on WhatsApp to send a review in order to avail of free EarPods case. I did the review and after completing it I realized they sent me link of some other EarPods product. Anyways since I had already gone through the review I was promised free case wishing a week. It’s been 3 months now I have not received anything. All they say is that it is out of stock. Please do not...

I contacted with customer care for watch repair (Orbit Graphite Black was under warranty) and received an email from Crossbeat Team. They asked me “to self-ship the product to their centralized service center in Bangalore, India”. The address for which the product needs to be self-shipped is as below.

CrossBeats,
Ground floor, Brigade Towers,
135 Brigade Road, Ashok Nagar
Bangalore -560025br...

Hi,
Order No: 118746
I received a faulty soundbar, the woofer cover was not pasted properly, it came out when I played a high beat song. Battery back up is pathetic doesnt last for one hour and music breaks during bluetooth connectivity. Also when connected to calls the other person cannot hear me at all. Such a waste it is, they replied me after 3 days to take it to the service centre which is 30kms away. I wanted a replacement...

I contacted with customer care and received an email by Crossbeat Team. They ask me to return the product so they can review and return the new one. Hence I returned the product by Indian Post to the provided address. After 2 days product delivered and received successfully. After than I emailed many times to them but after 1-2 months there is no reply from them. They are doing fraud of 5000 worthy watch. I need my product....

I have purchased ignite 5S smartwatch of crossbeats brand on 13/4/23 and received on 16/4/23, on the very same day i used it its battery was draining very fastly same i night had charged it to 100% but in morning it reached to 50% as their commitment was 5-7 days . I was very disappointed with its battery performance, than i mailed my problem on 17/4/2023 to company's help desk they generated a ticket no 162305 and instruct to follow some...

We have taken super distribution of your products for Bihar, and purchased some products from your company (cross beats) in August, September and November of 2022 but after our all positive efforts, there have been almost 0 sales of any of those items since the start of our business to till date.(approx 6 months)

my Son had visited your Bengaluru head office and had a discussion with Mr Archit Agarwal, Mr Rahul Mishra and...

Complaint ID is 158442.
Date of Incidence :06 march 2023
Client No:[protected]
Full Description:
I ordered Crossbeat Smart Watch S5 on date 3 March 2023 from its official website https://crossbeats.com and made online payment of 3999/- and received it on 8 march 2023. When I open box, found that display of the watch is damage. I immediately try to raise the complaint by calling the company customer care no [protected]....

Received defective smartwatch, display is damaged. Customer care is not helping for anything, no return, no refund, no replacement....

I have purchased one pair of TWS earphones (Model: Enigma) from the company named Crossbeats in the month of June. Since then, there is not a single day when the device worked fine. There are multiple issues with the device. I lodged a service request, and they suggested some steps over email which did make any difference. The device is still under warranty. So I was told to send the material to their Bangalore service centre as they do not...

I've received a Faulty product. But I managed to use it.
Now the major issue is i wasn't using watch much, it's juts lying in the drawer(on flat surface) all of a sudden display came a bit off the case as if the glue beneath it is weakened.
I shared all the required details and proofs.

EVEN THOUGH THE PRODUCT IT UNDER WARRANTY AND PASSES THE WARRANTY CLAIM CONDITION. THE COMPANY (CROSSBEATS) IS IGNORING THE WARRANTY...

I placed an order for crossbeats smart watch on 8th November 2022, paid the full amount and on the same day I wanted to cancel the order. I contacted the company for the same. Then the company said that once the product was returned back to their company, they will start the refund. I never received the product and the product was delivered back to crossbeats on 24th November. Since then they have ghosted me and they don't reply, nor answer...

Hi crossbeats,
My refund is pending from 10 days order id #108831 order the watch on 12th cancelled it on 13th due to address issue refund is not credited yet to my original payment method yet i really disappointed with the service of crossbeats so pathetic customer service team.
I want to order for my friend's bday but you're delaying this process too much please help me asap....

I bought crossbeats ignite spectra max rose gold on 31th oct but was unavailable on delivery date so the product was returned on 12th nov to origin.I haven’t received refuns yet since it has been over 1 month..they send system based emails, whatsapp texts n calls..Bit haven’t yet refunded the amount.Order no 105145...

I have purchased smartwatch from Crossbeats in 2020. Somehow watch glass has been broken and watch in out of warranty.
So I mailed to Crossbeats Support team for replacement of the glass. Then they asked for short video of the product and I shared.
Later on they asked to ship the product to them and I did.
After some time they replied that my watch IC chip has been damaged. But how's that possible I shared video of the...

Hi

I want to complain against this fraud so called Made in India company Crossbeat, They definately look to. E a brand and class when you have been searching for a smart watch and they just popup showing off being so best they are with three product, how ever once i bought this then . I have been suffering with this smart watch . Well i couldn't just through as i had paid 5k crossbeat ignite S4. I should have understood that...

I have bought a crossbeats ignite pro watch from Amazon on May'22, after few days o[censored]se the physical button in the watch stopped working. Tried connecting crossbeat over mail and they have asked me to ship the product to their facility by my own to avail the warenty. I did the same as ultimately its our hard earned money. After several folow-up got a mail back from them stating there are N number of issues in the watch they have found starting...

According to crossbeats policy if the order comes back to the warehouse the full refund is applicable but in my case they are not refunding my amount of rs 5700 which is very big my order id is 104284 pls help in thai difficult times...

I had purchased the product in the month of February and i used the product for 5months and the product was not able to Switch On the product.I had consulted the service centre and couriered the product to service centre in Bangalore. They was a damage in PCBA and display is not working. They are asking Rs1999 for replacement of the product. Its not the right thing. The amount for the replacement of the product is huge for me with that amount...

I bought this product two months back. It worked exactly for a week then display gone. I have raised a compliant and they agreed to give replacement after two weeks. After some days when i followed up again they said model out of stock so will give you other model, that also i agreed. They asked me to pay additional amount of 100 for replacement and it's done. Now it's been two months and after multiple followup they are saying new model...

I am trying to reach out cross beats for my cancelled order 100613
It has been cancelled long back.. but still refund hasn’t initiated. No response worst service ever.

This is the cheap response from a company i ever receive.

Please help on this...

We have been following up with you for our refund for the last 5 months but we have not heard anything from you.Again I am attaching the statement for your reference from April to till date.

Our Order id - KWIKXGI351HF4839951
Payment Id[protected]

We have not received any refund through the above payment id. I have also asked our bank for the same. They said we have not received payment yet...

I have ordered an item on https://t.co/d9hrOrAa75 on 6th of September 2022. They told while ordering about delivery with Speed delivery 1-3 days. 7 days over still they have not despatched an Item. There is no calling facilities at their customer care. If I mailed to their email for cancellation . Now they are telling that it can't be cancelled as it is already despatched at their end. But not ready to give tracking details, They are telling...

Writing this after few months o[censored]suage of Crossbeats Orbit smart watch.

Please avoid this brand. Their warranty is just as fake as them.

The watch started showing blue lines in the screen after 2 to 3 months of fair usage. As per their request, I send the item to their service centre. Their service team is pathetic and came up with weird reasons to void the warranty. They claim that the IC chip is damanged...

On 29 of August I have order two products via crossbeat site one of them I have cancelled on same day and the next one is updated for dispatch on 31st August but now still the product is not dispatched by crossbeat as I confirm with bluedart customer support.
And also crossbeat not refund my cancelled order till now on 4th September 2022.
And still there is no response by crossbeat on mail and customer support contact no....

Order crossbeats product Ignite LYT from crossbeats.com online shopping. The product is supposed to deliver on 24th Aug 2022 but still not yet delivered. I had approached crossbeats support team 3times over call and more than 5times in mail they were just updating saying that we have updated it to concern team. Shipping team mentioned on every updated that "No Such Consignee At The Given Address" .I had asked for the same, why the shipping...