Croma Complaints & Reviews

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I have booked my Washing Machine( which i was really expecting ASAP ), 11th April where tracker is Updating by saying will be delivered 14th April . On 14th April 6:08 Pm i received a message its Out of deliver will be delivered by 9PM On the same day . After few minutes Received 1 more message Delivery has been rescheduled to 17th of April without mentioning any reason .

and there is no proper Tracking...

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I have purchase laptop on 13 of March 2025, the laptop is showing it will be delivered on 21st of March 2025. Still not delivered yet today is 2nd of April 2025.The product is,
HP 16 OMEN XF0100AX R9 16GB8X 1TB+O 4070. My Order Number is: SOA[protected]...

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Address: Croma - Electronic City, Phase 1 1st Cross, Neeladri Rd, opposite Briyani Zone, Electronic City, Bengaluru, Karnataka 560100

I purchased the product from Croma - Electronic City, Phase 1 1st Cross, Neeladri Rd, opposite Briyani Zone, Electronic City, Bengaluru, Karnataka 560100, on 9th March with a commitment that it would be delivered within 7 days. However, the product was not delivered by the promised date of 17th March. When I visited the store on the due date, I was informed that there were delivery issues and the delivery was postponed to 21st March.
br...

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Address: 601, Jhelum Appartments, Plot No.8, Sector 5, Dwarka, New Delhi 110075

Reference Order ID : SOA[protected] Faber Cooktop ONYX3BB BK CI

I purchased one Faber Cooktop ONYX3BB BK CI from Croma Dwarka Sector 12 New Delhi. At the outset the sales representative informed that the company official will install it within 48 hours after delivery i.e. on[protected].
We lodged a complaint yesterday i.e. on[protected] and came to know that Sales Representative did update the request for installation....

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Address: Croma, Near Killa, CBD Belapur

Website: www.croma.com

Subject: Unresolved Microwave Service Request and Concerns with Extended Warranty Service

Dear Croma Customer Care Team,

I am writing to express my disappointment and frustration with the service I have received for my Croma microwave, which is covered under an extended warranty for 3 years. Despite paying extra for this service, I have experienced significant delays and inefficiencies in resolving my service...

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Address: Croma, Mumbai

Croma complaint ID - C[protected]Urgent: Request for Extension of Croma Gift Card Validity and Customer Loyalty Concern.
Hi,
I have purchased a Rs. 43, 000 Croma Gift Cards from my corporate website - [protected]@globoforce.com and utilized a portion of those cards for purchase of Croma product,
Now, my Rs. 18, 000 is on stake since few Croma cards validity is over and Croma support team raise their hand not to...

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I had purchased 55 inch tv from your store on 6.11.24 but still today no installation done or call from any person. I call 4 time to your call center but no use.
What to do
Ramprasad
Mb. No. [protected]...

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Address: Croma Mogappair Chennai 600037

Reference number CHN151024FS00544.

Dear Sir,
Complaint lodged on:[protected]
Technician visited and checked the unit on:[protected]
Problem identified: Microwave wave guide faulty. Needs replacement.
Assurance given by the Technician for replacement : 2 days
Status as on[protected]: NOT YET RECTIFIED
Warranty period ends on :[protected]
Please complete the service so that we...

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Address: Suryasen park, kumarpur asansol -713304

(i)One QNED TV has booked one LG QNED Mini LED 164cm model 65QNED90T6A(307486) on 08.10.2024 with advance payment in Croma store Asansol of Rs.5000/- and full payment done on 13.10.2024 vide invoice no SLRSI 1243700. TV delivered on 14.10.2024. But during installation on 15.10.2024 about 2.00 PM it is found by the company service representative that table mounted stand is missing in the box. The table mounted stand is required for installation...

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Ordered a TV from Croma online(through tata neu). Expected delivery date at that time was 24/08 Ordered on 15/08

30/05: got a reschedule message that the delivery will now be on 03/09

03/09: rescheduled delivery on 05/09

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within 2-3hrs...

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Address: No 219, 1st floor, 4th C cross, HRBR Layout, Banagalore 560043

My crome LED when through a software update and got crashed and it got crashed. After which the TV turns on and off one the power button is pressed. We have logged a complain with the customer service team in 12th July who mentioned the time to resolve the case in 24 to 48 hours. However the technician visited on 12th July and mentioned that the software needs to be updated and he went back and said will call back which he didn't. However,...

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I have received bad quality product with order no :- TC[protected]. Now i want to return and the same is under return window . TATA croma is not taking it back . The same was mentioned on their website that it can be returned within 7 days . But now I am not getting appropriate response from them .
I want to return the laptop and want refund of my amount.

Baljit Talwar
[protected], [protected]...

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Website: Croma.com

We have ordered Air cooler in May 2024 via Croma online store. The product from Orient company. As per Croma online it's mentioned that product gives air throw 60ft and has Inverted compatability.
But product is not working as mentioned.

Product : ORIENT ULTIMO 65
Company : Orient
Order#:[protected]
Invoice No: SLEC9319364

Raised the complaint in Croma portal but no solution on...

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Address: 40 Gangadhar Society Ahmedabed

Website: Tata NeU and Croma

I Purchased a refrigerator from TATA Neu but it was delivered damaged even box was not opened. I complained many times online but I haven't received my refrigerator yet. Even they do not have any communication channel to talk. Now I understand one thing to purchase any product from Croma is a one kind of headache....

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Address: Qr No 3B/183, HAL Townshi

Invoice No: RIE056TC1620399
Order ID-301714
E-Croma Nutri Blender 2 Jar 450W

Total Refund amt--1999
Refund issued
Credit card- 317 already credited
Neu Coin adjusted-182
Balance Gift voucher Rs 1500/- not yet refunded, only shows service request closed.
M-[protected]...

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Address: Croma Vegas Mall Dwarka, No F161, F182 to F198, Vegas Mall, Block B, Plot No 6 Dwarka, Sector 14 New Delhi - 110078

We bought a 2 Ton Voltas window AC from Croma Vegas Mall Dwarka on 8 June 2023 along with a 4-year Unlimited Maintainance Zipcare plan (including unlimited service visits). After the expiry of manufacturer warranty, there has been an issue with our AC as it is not cooling. Despite numerous calls and a visit to the store and meeting the Duty Manager, we have been unable to get a service visit from Croma. Everytime we set up a complaint, we...

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Address: Kothrud, Pune

Chroma Grievance Officer,

This is related to newly brought Sony headphones from Chroma Kothrud, Pune, Center.
I am writing this letter on behalf of my husband. Kindly treat this as formal escalation from my end.
My Husband Visited your Chroma kothrud store to buy good quality headphones with noise cancellation facility (over calls). From the Chroma agent, we were recommended to buy Soni product worth about...

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Address: DEO NAGAR NEAR AMALTASH CITY JANTA MARKET CHHOTA GOVINDPUR JAMSHEDPUR-15

Dear Croma Customer Service Team,

I am writing to express my deep frustration and disappointment with the customer service I have received over the past two months. Despite numerous emails and comments, I have not received any satisfactory response or resolution to my concerns.

To provide some context, I have been facing issues with the newly purchased cooler 60l and have repeatedly reached out to your team...

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Address: Surat

I was purchasing Samsung AC from Croma store on date 17th May, 2024.
When I was purchasing AC salesperson talk about 5 Years comprehensive warranty also received warranty card with AC but when I was call about service Croma as well as Samsung they denied for warranty. they are only calling that your AC only have a 1 year warranty.

Croma Showroom persons was also not answering.

Crome only support till payment. after payment they don't care about customers.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Jun 14, 2024

Verified Support

Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.

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Address: online

Ordered a Panasonic ac from Croma online(through tata neu). Expected delivery date at that time was 30/05. Ordered on 28/05.

30/05: got a reschedule message that the delivery will now be on 31/05

31/05: rescheduled delivery on 03/06

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within...

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Croma reviews & complaints(3252)

AC Comprehensive warranty does not updated

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