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Croma Complaints & Reviews

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Updated: Oct 29, 2024
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Croma reviews & complaints(3236)

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D
DCmohan
from Chennai, Tamil Nadu
Oct 29, 2024
Nov 9, 2024
This thread was updated on Nov 9, 2024
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Croma Microwave oven Not working

Address: Croma Mogappair Chennai 600037

Reference number CHN151024FS00544.

Dear Sir,
Complaint lodged on:[protected]
Technician visited and checked the unit on:[protected]
Problem identified: Microwave wave guide faulty. Needs replacement.
Assurance given by the Technician for replacement : 2 days
Status as on[protected]: NOT YET RECTIFIED
Warranty period ends on :[protected]
Please complete the service so that we...
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sriharimrk
from Khammam, Andhra Pradesh
Jun 29, 2024
Jul 15, 2024
This thread was updated on Jul 15, 2024
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Product without features

Website: Croma.com

We have ordered Air cooler in May 2024 via Croma online store. The product from Orient company. As per Croma online it's mentioned that product gives air throw 60ft and has Inverted compatability.
But product is not working as mentioned.

Product : ORIENT ULTIMO 65
Company : Orient
Order#:[protected]
Invoice No: SLEC9319364

Raised the complaint in Croma portal but no solution on...
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P
PSChavan
Jun 9, 2024
Jun 14, 2024
This thread was updated on Jun 14, 2024
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wh-ch520 - sony headphones - crm:0725513

Address: Kothrud, Pune

Chroma Grievance Officer,

This is related to newly brought Sony headphones from Chroma Kothrud, Pune, Center.
I am writing this letter on behalf of my husband. Kindly treat this as formal escalation from my end.
My Husband Visited your Chroma kothrud store to buy good quality headphones with noise cancellation facility (over calls). From the Chroma agent, we were recommended to buy Soni product worth about...
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Nidhi Saini
from Jamshedpur, Jharkhand
Jun 7, 2024
Jun 28, 2024
This thread was updated on Jun 28, 2024
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urgent: request for resolution of poor customer service experience

Address: DEO NAGAR NEAR AMALTASH CITY JANTA MARKET CHHOTA GOVINDPUR JAMSHEDPUR-15

Dear Croma Customer Service Team,

I am writing to express my deep frustration and disappointment with the customer service I have received over the past two months. Despite numerous emails and comments, I have not received any satisfactory response or resolution to my concerns.

To provide some context, I have been facing issues with the newly purchased cooler 60l and have repeatedly reached out to your team...
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J
jay savani
from Surat, Gujarat
Jun 7, 2024
Jun 14, 2024
This thread was updated on Jun 14, 2024
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Address: Surat

I was purchasing Samsung AC from Croma store on date 17th May, 2024.
When I was purchasing AC salesperson talk about 5 Years comprehensive warranty also received warranty card with AC but when I was call about service Croma as well as Samsung they denied for warranty. they are only calling that your AC only have a 1 year warranty.

Croma Showroom persons was also not answering.

Crome only support till payment. after payment they don't care about customers.
Croma customer support has been notified about the posted complaint.
Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.
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    J
    Janvi Doshi
    Jun 7, 2024
    Jun 14, 2024
    This thread was updated on Jun 14, 2024
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    Indefinite order delay

    Address: online

    Ordered a Panasonic ac from Croma online(through tata neu). Expected delivery date at that time was 30/05. Ordered on 28/05.

    30/05: got a reschedule message that the delivery will now be on 31/05

    31/05: rescheduled delivery on 03/06

    Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within...
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    Sanchari2311
    from Kolkata, West Bengal
    Jun 2, 2024
    Jun 5, 2024
    This thread was updated on Jun 5, 2024
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    MacBook not Delivered

    I had opted for same day delivery (with 99rs extra) for MacBook Air on 31st May 2024. However, I have not yet received the order or any response from Croma regarding the shipment. Their contact channels are all automated (& useless). I am highly dissatisfied by the lack of accountability with high high value orders....
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    J
    J@ym!n$
    from Ahmedabad, Gujarat
    Jun 2, 2024
    Jun 5, 2024
    This thread was updated on Jun 5, 2024
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    Product not provided as mentioned on website description

    Hi,
    I have purchased Symphony cooler from croma website.
    On website it is mentioned that it will cover 170 sq feet area and will throw Air until 40 feet.
    When I received cooler and checked it cover 16 sq feet area and it throw Air 5 feet only.
    Symphony technician checked and said it will cover only 16 sqft area.
    I have informed both croma and Symphony to connect me and return product but no one answering...
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    N
    Nutrisuppliments
    Jun 1, 2024
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    Address: 209 near bank of baroda alipur delhi 110036

    I complaint many times from croma customer care number 6-7 times
    They tick solved mark without visit my home and without any call
    I complain in croma store also but they check customer patience only not giving any solution. I am writing this last time if croma doest repair or change my ac then i will go to court because i buyed extended warranty not in free.
    Mob no . [protected],
    [protected]
    Croma customer support has been notified about the posted complaint.
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      S
      sushillohia
      May 28, 2024
      Jun 14, 2024
      This thread was updated on Jun 14, 2024
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      complain for not providing extended warranty maintenance services

      Very disappointed to write the level of service I have received from Croma for the extended Annual maintenance service purchase I made in February 2022.

      I raised service request for all my 3 AC’s on 21.05.24 and inspite of chasing your customer care till date no technician has been assigned.
      Even I escalated on Linkedin but result is same

      SR ID nos - BOF210524EW00294

      Request raised on...
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      Hommichon Wungkhai
      May 27, 2024
      May 30, 2024
      This thread was updated on May 30, 2024
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      Address: new delhi

      I bought croma AC 5* from croma store in select city walk, i was not given receipt saying it is electronically generated and it'll send to my gmail which they took but have never received any invoice till now. I call the customer care for service repair since it is not working, but no one has responded so far. i have given my contact number but no calls from the customer care
      Jun 30, 2024
      Complaint marked as Resolved 
      Croma customer support has been notified about the posted complaint.
      Verified Support
      May 30, 2024
      Croma Customer Care's response
      Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.
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        Y
        Y_S_
        from Mumbai, Maharashtra
        May 17, 2024
        May 22, 2024
        This thread was updated on May 22, 2024
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        I recently purchased an iPhone from Croma - Breach Candy. Later realised the name on the invoice is incorrect. I want to change this but Croma - Breach Candy denied. I need to claim the invoice to my employer, therefore, name change is needed. Only need to add my employer name before my name on the invoice. Everything else remains the same. This shouldn't be too hard. Kindly support.
        Jun 22, 2024
        Complaint marked as Resolved 
        Croma customer support has been notified about the posted complaint.
        Verified Support
        May 22, 2024
        Croma Customer Care's response
        Hello, this is not the experience we would have liked you to have. Please get in touch with us at [protected] or write to us at [protected]@croma.com for further support.
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          N
          Nayrerm
          May 15, 2024
          Jun 8, 2024
          This thread was updated on Jun 8, 2024
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          Defective item service request C003047472

          Dear team,
          I have purchased Haier refrigerator from your store and received delivery one week before, I am very disappointed with the service and regret to purchase from your company even being a Tata employee.
          I received defective equipment...The refrigerator is not at all cooling i informed Haier call centre the technician came and said fan was not working now that I have fixed it cooling will happen in 6hr... But it was...
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          A
          Aditya028
          May 9, 2024
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          Delivery of used laptop

          On the 15th of April 2024, an Acer laptop was ordered from Croma. After a few days, the Laptop was delivered in perfect condition. But recently while registering the Laptop on the official website I got to know that the Laptop was activated on the 11th of October 2023. As per Acer policy once the laptop is activated the warranty tenure starts. As the laptop was activated before delivery I am gonna suffer in the future while availing my warranty....
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          Nees@1973030
          May 9, 2024
          May 9, 2024
          This thread was updated on May 9, 2024
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          Resolved

          1.5 ton inverter AC NOT WORKING

          Address: PA-112 BPTP PARKLAND PRIDE

          Purchase 1.5 TON CROMA Inverter AC dt. 31 March. now its nor working from last two days....
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          S
          saloni kh
          from Mumbai, Maharashtra
          May 6, 2024
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          Services and warranty replacement

          Address: MUMBAI
          Website: www.croma.com

          HI,
          I Saloni Khandelwal had come to your store yesterday 5th May 20'24 and was not assisted properly with your help desk person the apple concerned person available on call with him. I request you to look into the store timing of my entry as per register between 5: 45 pm to 6:32pm and look into the cctv footage of how exactly your team was on assisting a customer. I understand its a weekend and one needs break but not at the cost...
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          S
          Sri Nath Sivaji
          May 5, 2024
          May 27, 2024
          This thread was updated on May 27, 2024
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          issue in croma ac invoice no: sla138rs785104

          Below is the 1st mail sent on April 15

          had purchased CROMA INV/AC 1T CRLA012IND255301 3S on[protected]. It was secondary AC installed in our guest room. Now before 4 days we did see a E7 error on the unit. Bought it just 1.3 years before so soon we are seeing this issue. When talked to Store they said I will be charged 11k for it. Bought the AC for 28K and now I have to spend another 11 K? The AC didn't last for atleast 2.5...
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          G
          Ganesh8818
          from Chennai, Tamil Nadu
          May 5, 2024
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          Voltas aC water leakage

          Address: Chennai

          AC was bought within last 8 month from croma . Water leakage happened on March 9th first. Technician came and repaired it. Service request number. [protected]. Then again on March 17th, same water leakage problem, complained again. It was resolved 5 days later. Again on March 28th, we faced the same issue. Water leakage again. Complained and again the technician came and it was resolved one week later. Now the issue happened again. Water...
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          S
          santhoshbr135
          from BENGALURU, Karnataka
          May 3, 2024
          May 13, 2024
          This thread was updated on May 13, 2024
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          samsung 189 litres 5 star direct cool single door refrigerator with base stand drawer (rr21c2f259uhl, paradise bloom blue)

          Website: www.croma.com

          My order number is TC[protected] and had ordered a refrigerator from croma on 26th april whcih was showing delivery on 29th april but still now it is showing only out for delivery and i do not have any update over it, even had worst experience with the customer care as each and every time i call they tell me that they have raised a complaint and takes 48 hours to get a reply, the same thing has been told to me again after reaching them post...
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          D
          devnathmk
          from Vadodara, Gujarat
          Apr 26, 2024
          May 5, 2024
          This thread was updated on May 5, 2024
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          Installation of washing machine

          Address: CROMA STORE, OPP, BARODA CENTRAL , NEAR GENDA CIRCLE,ALKAPURI WADIVADI ROAD , ALKAPURI , VADODARA
          Website: crom.com

          We have purchased LG Smart Inverter Motor Fully Automatic Washing Machine from CROMA STORE, NEAR GENDA CIRCLE VADODARA
          Model No-T75SKSF-1Z
          PRODUCT CODE- T-8585NEDLGZ.ASFQEIL
          SNO- 401NWLUA126616
          Washing Machine was first operated /installed by croma technician, but infact they were not technician but sale man for product . Washing Machine is showing various operation problems such as water level, cycles, and programming...
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