Gozo Cabs Complaints & Reviews

I am writing to express my dissatisfaction with the services rendered on my recent trip from Cochin to Cheruvathur. I booked my trip from Singapore through Mr. Sunil from Gozo on 8th May. Unfortunately, the experience was a disaster from the beginning.
Upon my arrival in Cochin, the cab that was dispatched did not match the one specified in the booking confirmation. The vehicle’s number and color were different, although the model...

I am writing to lodge a formal complaint against Gozo Cabs for their abysmal service and complete disregard for customer well-being during my recent travel experience.

On February 11th, 2024, I had a confirmed booking (Ref: OW[protected] with Gozo Cabs for a 5:00 AM pickup from Tropicana Resort, Alibaugh, to Mumbai Airport Terminal 2 for a crucial flight. Despite the confirmed booking, Gozo failed to provide a cab, leaving me...

After I did not confirm the meeting, Sourav(customer representative )continuously started calling me again and again and when i finally picked the call he started abusing me and talks rubbish.Whose gonna book your cab if you have such representative...

I booked a cab on gozocabs.com on 30 May 2023 at 11.51 a.m. My booking id OW[protected]. They asked me passenger and items details. I told about it but on the day of journey i.e. on 31 May, 2023 driver after arriving asked me the OTP. I told him to wait till I load my items. He refused to go and started misbehaving. I complained to company but they neither helped me nor refunded my advance amount Rs.3282. I requested many times to refund the...

After repeated complaint along with call back to Gozocabs cust care number no calls received as this will be second time I have experienced..which could landed me last minute chaos..now I want my money back as you people failed to provide booking and tommorow there is urgent requirement for me otherwise within 5 min provide accurate driver details and he supposed to available 1 hour prior to my scheduled departure...

I am complaining about Gozo cabs as they asked me to pay 30% in advance by sending a link a day in advance and wont turnedout by cancelling it without prior notice.

Moreover, when i asked for reason for cancellation the staff were very rude and Unprofessional and coundnt honour their commitments which was promised by the Cab service provider.

Highly Unreliable & Unprofessional Cab service provider which we cannot...

I had book my cab from nashik to pune and had paid 920 rs as advance booking. I had change of plans n called them to cancel my booking n refund my money as it was inside free cancellation period. While booking agent never told me about cancellation charges if we view driver details . This is ### policy n just way to loot money. They just took all my money n never responded to my calls n request. Fraud company cheating CUSTOMER....

I have not received the refunded amount yet in my debited account.
It is requested refunded amount of Rs.1481/-should be get transferred immediately into my account in place of Gozo account against Booking ID -OW[protected]/12/2021.
After mailing many times, there was no response from their side.

Sunil Kumar
Patna.
MOB.No.[protected]

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I had booked my Gozo cab from Hyderabad airport to vijayawada for 12 Aug, 1930h..@ Rs5089 through Gozo mob contact No [protected] and helpline No [protected] . Also I booked separately from Vijayawada to Hyderabad airport for 14 Aug, 0600h.I paid an advance of Rs 2500 against my bookings. However, subsequently I cancelled my return journey before 48 hours of the journey due change in program. I paid Rs 2500 to cab driver for fuel enroute. I...

I want to begin by giving some framework for myself so you can better understand where i am coming from. I am a 29-year-old canadian woman who is a graduate student doing research in india. I have traveled to over 35 countries over the last 10 years. I am not a stranger to stressful situations, different cultures, and changing travel plans. My trip with gozo cabs last friday is hands down the worst experience travel experience i have had....