Kerala Vision Broadband
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Kerala Vision Broadband Complaints & Reviews

I
imraninsah
Sep 5, 2023
Sep 6, 2023
This thread was updated on Sep 6, 2023
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No internet problem occurs frequently

I've raised around 5-10 times complaints for no internet problem in Kerala vision broadband. And they are not resolving quickly...
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V
VinodBK
from Kannur, Kerala
Jun 25, 2023
Jun 27, 2023
This thread was updated on Jun 27, 2023
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No internet post recharge

Address: Kappad, Kannur
Website: selfcare.keralavisionisp.com

My recharge date was June 24th and I successfully recharged it yesterday. SInce then, the connection has not been consistent. I complained the issue with the local service provider (Kappad, Kannur) yesterday itself. In the evening the connection was available for a brief period and since 8 pm yesterday, there has been no connection. I restarted the device multiple times and the issue still exists stating "couldn't get IP address". Shared...
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A
anjalak.2552@gmail.com
from Kannur, Kerala
Apr 18, 2023
Apr 20, 2023
This thread was updated on Apr 20, 2023
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Slow internet

Internet is always slow with no clear videocalls and download speed.
It gets disconnected often and speed decreases after checking speed....
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A
Anjooran
Mar 18, 2023
Mar 20, 2023
This thread was updated on Mar 20, 2023
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No internet last five days service.

Address: Kerala Vision Broadband

No internet last five days service rep not interested to solve the issue.it's totally worst service....
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A
Akshaikumar
Mar 5, 2023
Mar 5, 2023
This thread was updated on Mar 5, 2023
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Broadband wifi

Not getting speed and the speed keepa fluctuating a lot and sometimes get cut off immediately in 5-10 minutes interval...
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T
tobinraj
from Irinjalakuda, Kerala
Dec 21, 2022
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Worst service and not ready to cancel the account

They issue their own useless router and a plan.
It’s not useful for those who opt for work from home. We forced to take leave on loss of pay for 3 days.. service provider tell that it ll get ready in few hours etc.. but it dragged for 3 days. Took last friday and today is Wednesday.. they are not willing to cancel the account and refund. Not recommend them to anyone. Please stay away if you don’t want to loose your money and time...
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K
kkzakiyya
from MALAPPURAM, Kerala
Sep 20, 2022
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Kerala vision- my broadband connection

I approached Kerala vision cable operator for broadband connection in Sept 14th. He told me that he can't provide me the connection bcoz he need some extra cables. I was okay to pay for it. But he was very rude to me and strictly said me that he won't allow me the connection. Till now he didn't provided the service. I just started working as a Data Scientist and consume around 8-9 GB from my mobile hotspot per day. I struggled a lot to get...
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K
kkzakiyya
from MALAPPURAM, Kerala
Sep 20, 2022
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Kerala vision- didn't get my broadband connection

I approached Kerala vision cable operator for broadband connection in Sept 14th. He told me that he can't provide me the connection bcoz he need some extra cables. I was okay to pay for it. But he was very rude to me and strictly said me that he won't allow me the connection. Till now he didn't provided the service. I just started working as a Data Scientist and consume around 8-9 GB from my mobile hotspot per day. I struggled a lot to get...
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B
Bharathy11
from Kollengode, Kerala
Aug 1, 2022
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Resolved

Local operator not providing uninterrupted broadband by having back up Power at their local office

Address: Payalore, Kollengode

Hi team,

My mum has requested multiple times to local operator to have an investor or some form o[censored]ninterrupted power at their office so that broad band is available during short power cuts.

The broadband is used by me when I visit Kerala for work purposes. And the interruptions of broadband cause great inconvenience.

Please advise me how to escalate this?

Thanks
Kind...
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L
Lakshman A L
May 16, 2022
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Poor service

Since more than 4 years i am using kerala vision broadband connection and i had replaced the modem once in the warranty period but on 17-march-2022 i recharged with a monthly plan of rupees 494/- including GST and after 18th day of recharge i was not able to use internet .
immediately i reported the issue to kerala vission service team and after long hours of waiting, A guy came and checked the modem and said that, modem is complaint...
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Hi Team,

I am experiencing really very bad support from Kerala Vision Broadband and from the Operator. I have called multiple times because of frequent disconnection with my home internet and no follow-up or support received from either the Kerala Vision Technical team or from the Operator. I opened a complaint ticket, TKT109150 and this ticket got closed without being fixed. I have even upgraded my plan to FUP150M4500G and...
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A
Aleyamma Napoleon
Feb 24, 2022
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Its the worst service provider.

They get us a good internet service but if we have any problem with connection it’s near to impossible to get someone online to help us with. And their area representatives( distributors) shows so much of attitude as if we are getting services for free. Waiting for an alternative. I am not at all happy with the after purchase service.

This morning at least 10 times I called the Custmer but automatically after some time the...
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L
Lakhin Kumar
Feb 18, 2022
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Kerala Vision Broadband

It has been past two days internet disconnecting very frequently from kerala vision broadband. Due to this unable to do work. How to proceed legally regarding same....
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N
neerajen143
from Kannur, Kerala
Oct 11, 2021
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Worst experience with Internet speed and customer support

Address: Prabhatham, Valliyayi, pathayakunnu
Website: keralavisionisp.com

Worst experience with Internet speed and customer support. I have opted for 6mbps and what I am getting now is less than 2mpbs and the connectivity is fluctuating every now and then. Customer support is the worst part, we don't get proper respond and nobody knows what to do. They don't even have a escalation hierarchy and a proper escalation point...
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I have applied for a new Kerala vision broadband connection and paid full amount RS 4730/- to the LCO (Ushus cables, kuthirathadam) but even after 20 days they are not provided the connection. When I tried to contact them no response. Their customer care people also not responded to my queries....
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S
speedysolution
Aug 23, 2021
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Broadband issue

Address: KOOTHATTUKULAM
Website: whole site beacuse there is no internet

Very bad experience from Kerala vision and network issued team.
No response for complaint. Every time the same issue occur.
there is on response for them after taking a connection from kerala vision broadband. If called for them solving an issue no one will come and check the issue.
We couldn't use this internet. Only recharge will done but there is no internet...
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J
josley james
Aug 6, 2021
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Worst connection

Address: Thermala, Ulickal and Iritty (via)

Worst connection, worst network, always disconnected, bad and old modem...
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S
Sundarakuttan
Aug 4, 2021
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Account sign in problem

Address: Alpha Complex, Thoppinmoola, Opposite South Indian Bank, Poothole, Thrissur
Website: kerala vision broadband services

I want to recharge using online but if i try to login kerala vision account it is saying that my account is not active. What to do for that i called customer care several times but didn't answer my call...
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V
vishnuk 2020
Jul 31, 2021
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No Internet Since 2 days

Address: Tirurangadi

My internet connection got disconnected Since last 2 days even though my plan is still active. The local service provider is not responding. Work from Home during this pandemic situation is completely depending with the internet connection.
I Would request your quick attention to this....
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A
Adhil345
Jul 31, 2021
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Frequent outages And loss of connection

Unstable internet connection and it often looses speed and connectivity, more frequent than you might think. Customer service is a big pain. It feels like a scam. I wouldn't suggest anyone else to go with the connection. I have lost Connectivity at several key moments in process, like taking tests or submitting data, which inturn points out to the frequency of connection loss. The company is a huge scam with incapable delinquents as staffs...
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S
shijin.sw
from Bengaluru, Karnataka
Jul 29, 2021
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Internet connection keeps disconnecting regularly and speed is very less.

Address: KERALA VISION BROADBAND PVT.LTD Uzhaloor Temple Road, South Thoravu, Puthukkad,Thrissur-680301, Kerala
Website: keralavisionisp.com

My internet connection gets disconnected several times. Since last few months. The local service provider is not responding. Work from Home during this pandemic situation is completely depending with the internet connection.
The Service provider is not responding even after raising a complaint in their portal....
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A
Aarul Mathew
Jul 11, 2021
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Broadband service not working

My internet connection gets disconnected several times. Since last few months. The local service provider is not responding he is saying there is nothing wrong and its a problem faced by the whole district of kannur kerala. I'm not able to use the net and have to pay the monthly charge for it as well. Please fix this or tell me how it can be fixed. The local provider is not helping they are asking me to switch to another company connection...
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A
Alif Meerasahib
Jul 1, 2021
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Internet Speed Issue

I am doing Work from home and sometime the internet speed is going to 12kbps, due to this am not able to continue my work and facing lot of issues from office...
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The broad band system never ever functioned properly since from the installation date. Now the concern is, children" s online classes. On 9th June 2021 complaint lodged to service provider, he asked me to check the net speed. I am extremely sorry to say that, the service provider does not even know how to speak. I understand the current situation, but tis is unacceptable.
1. My quota (Plan) is around 400GB/moth- that is what I understand...
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S
Sachinvramesh
Jun 10, 2021
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Network speed issue

Website: www.kccl.tv

ISP Provider: Kerala vision broadband
NOC: Kozhikode
LCO Contact:[protected]

Hi
I am using Kerala vision broadband from last 6 months and
I am being charged for something that I am not provided.
I am working from home and because of issue with internet I am getting lots of escalations also there is a chance of losing job itself.
Customer support team never took calls.
The most...
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A
Anju Kuriachan
Jun 7, 2021
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Broadband services

Address: Mapilapadiyil (H),Paingottoor (P.O) Paingottoor

Very poor network and customer service.We need to change the wifi password.But the operator is not helping....
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S
shibin saleem
May 18, 2021
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Ping issue

In valorant game ping is very high mumbai server get 250 and above ping. some days are this problem....
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Website: keralavisionisp.com

Speed and ping issues faced always ...customer care not responding also..packets are sent and lost ...i even got banned for sending packets like what......
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A
akshaibiju
May 15, 2021
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About ping speed and VPN connectivity

The Ping rate is heavy large and the vpn connections is braking...
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A
arunmp3214
May 5, 2021
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Internet Speed

6 months ago I took Kerala Vision Broadband connection - 50Mbps/600GB. First two months the connection was OK. 3rd month onwards network speed dropped to 1 to 4Mbps, somedays I get 30Kbps.I send multiple complaints to their email address - [protected]@keralavisionisp.com and initial stage they created the ticket and sorted out. However, the next day issue started occurring again.

I sent multiple emails multiple calls been made,...
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