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ACT Fibernet Complaints & Reviews

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Updated: Feb 6, 2025
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Refund process of my paid amounts (Account No: 631621)
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Account suspended even after the payment
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ACT is asking for Return of ACT's WI-FI Router which was provided as free

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ACT Fibernet reviews & complaints(4535)

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S
Suma Channakeshava
Feb 6, 2025
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Internet not working since yesterday 05/02/2025

Address: No 25 shivakeshava nilaya 12th main road 11th cross gokul 1st phase 1st stage mathikere bangalore 560054

HI,

I'm unable to connect to Act internet since yesterday. Request you to please fix asap.

Thanks
Suma
[protected]...
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Kathireswaran T
Jan 28, 2025
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ACT router recovery + refund pending for while

Address: Chennai

I had an ACT connection of 6moth plan and renewed it again, and due to the feasibility issue of placing the junction box the disconnection of it has been raised and accepted on Dec30-2024 after couple of followup's.

During that time it has been promised that within 7 to 10 days router recovery shall happen, and after that only the refun amount shall be intiated and that would get completed in another 7 to 10 days.
br...
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B
Bharadwaj M V
from Bengaluru, Karnataka
Jan 7, 2025
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New connection cancellation and refund SR10273903252521

I booked the connection on December 31st 2024 online using their app and paid the 6 months advance rental plan of 400Mbps. They call to get the online document collection and confirmed the payment is done. After that, nobody contacted me till now and I had to book a new connection with different provider.
Now whenever I call, they say the workorder is still open and till it's closed, I won't get the refund. This is ridiculous. How...
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D
Durgadevi Sankar
Dec 27, 2024
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ACT Broadband wire is hanging very low

Address: Urapakkam Tea Kadai Stop, PRN Mandapam entrance street, near Global Optics and Lamia showroom

Hi, In the entrance of our street the ACT broadband wire is hanging very low and the school van' s and other heavy vehicles are not able to enter the street. This is causing difficulty for many people in the surrounding. Please arrange the technicians to fix it immediately....
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M
Meera Sreekrishnan
Aug 10, 2024
Sep 11, 2024
This thread was updated on Sep 11, 2024
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formal complaint against act fibernet for non-refund of subscription fees and unethical practices

MY ACT Subscription Details :[protected] &[protected]
I am writing to formally lodge a complaint against ACT Fibernet, with whom I have had two internet connections for over five years. My services were abruptly terminated by ACT Fibernet on February 25th, 2024, citing issues with the communication cabinet installed near our building.

Following the disconnection, a representative from ACT Fibernet visited my residence...
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H
Hardik Gohel
from Ahmedabad, Gujarat
Jul 2, 2024
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Want refund due to not provided service

Address: Siddhidhata Aavika vandematram gota

I have act fiber internet with plan of 50 Mbps but I m getting 10 to 15 Mbps speed which is not acceptable any how. I have asking from last 8 days I have raised ticket but not one responding, so if they can't provide service I need my refund money any how.
Ac[protected]
Ticket no:SR[protected]...
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P
Pharinath
from Chennai, Tamil Nadu
Jun 2, 2024
Jun 2, 2024
This thread was updated on Jun 2, 2024
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Address: Chennai

ACT broadband promised Rs. 50 credit for junction box when they installed in my apartment. I am ACT customer since 2020. Recently for last 5 months the credit was suddenly stopped without any intimation or a formal communication.
This is NOT ACCEPTABLE on ACT's part by cheating a customer like this.
ACT Fibernet customer support has been notified about the posted complaint.
Jun 02, 2024
Updated by Pharinath Contact - [protected]
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    A
    arulpiereraj
    from Chennai, Tamil Nadu
    May 2, 2024
    May 2, 2024
    This thread was updated on May 2, 2024
    Resolved
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    Resolved

    not promised speed / no new router

    On March 3rd 2024 I moved to a 400 MBPS plan for 6 month and paid the amount.

    I was getting the same speed of 300 mbps as per my previous plan.

    When contacting support, they do basic troubleshooting and speed is still the same. Support team further told that my router only support speed of 200, above that it cannot provide. I informed agent to make changes so that I get the router delivered.

    Today...
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    S
    Suresh Alluri
    Apr 26, 2024
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    Internet connectivity issue

    Address: ACT Fibernet

    Dear Team,

    Last Friday I lost the Internet connection to my home, I was waiting and raised a complaint on Monday 22nd April, Still it was not resolved.
    Daily am calling them for resolution, they will say it will get fixed in 2 hours, but not getting it fixed.

    The issue was junction box, and they are unable to place it somewhere and they are delaying it from one week.

    I am frustrated with...
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    N
    noowopls
    from Ahmedabad, Gujarat
    Apr 21, 2024
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    No internet

    Address: Ahmedabad

    The service NEVER offers consistent connection. It says on their website that you'll get 24/7 connection.
    I've raised countless tickets in their app but the issues are recurring.
    What's the point if you have to end up using your mobile data anyway....
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    V
    Vsrk_1979
    Apr 13, 2024
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    disconnection and refund

    Address: Plot. No. 6, Saroj Nagar, Arunachalam street, Madipakkam, Chennai-600091, Tamil Nadu, India.

    ACCOUNT No :[protected]
    Invoice Date : 01-MAR-24
    Due Date: 31-MAR-24
    Due Amount: 3726.77

    Dec 15th 2023 the Junction board unit and the connection were disconnected by your technical people of ACT. Still the connection is mentioned as retained until Apr 2024 and dues of payment is raised.

    Why should one pay when no service was provided for the period of Jan to March 2024. Already the advance...
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    V
    Vignesh1888
    Apr 7, 2024
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    New installation problem

    Address: Chennai

    I have requested for New ACT Fiber net connection on 2nd April, Finally they contacted me for installation and then they said need to fix new junction for location, then I said ok, till now they have not finished my installation, They are only giving fake information, No one responding properly.....
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    N
    Nithish SP
    Mar 30, 2024
    Mar 30, 2024
    This thread was updated on Mar 30, 2024
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    Cheating with fake ott subscriptions

    No Proper Management...
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    S
    Syeda Tasneem Banu
    Mar 17, 2024
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    Account suspended without any reason

    Address: 7/72 1st floor Bismillah stationery Masjid Road Bismillah Nagar 560029

    Good evening I am using act fiber net basic first time in 6 months it good after 6 months I can't pay bill in time my payment got late I gone to Bangalore one to pay the bill rs.439 for one month 800 GB I conform I call them and said payment successful and the agent said ok sir tanks for the payment now it's only 15 days my account have suspended without any reason why act fiber net is scamming to has i well compliant in cyber-crime if my...
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    S
    shaik shaheer shafi
    from Hyderabad, Telangana
    Mar 4, 2024
    Resolved
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    Resolved

    Payment not reflecting

    Account no :[protected] . payment not reflecting still...
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    M
    Mukesh Mahindra
    from Chennai, Tamil Nadu
    Feb 21, 2024
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    Shifting not done

    I raised shifting request in ACT website for the relocated address which is roughly within 2 km from old address. Till now I didn't get any help for shifting and I am following up each and every day with customer care for help. Each time they told they will help today but of no use till now. Shifting request SR[protected]...
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    S
    somasree.biswas
    from Hyderabad, Andhra Pradesh
    Feb 13, 2024
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    Raised requests to shift ACT Connection on Friday 8-2-24, was supposed to get connected by 10-2-24, it's 13-2-24 today still not

    Address: ASBL SPIRE, KOKAPET, HYDERABAD

    Raised requests to shift ACT Connection on Friday 8-2-24, was supposed to get connected by 10-2-24, it's 13-2-24 today still not connected.
    Unable to work, paid for full months internet..
    Rejected ticket stating incorrect documents, I hv uploaded salesdeed and also possession paper of flat. Why is it still taking time.
    They disconnect calls when we try to reach them...
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    S
    SreemanNarayanan43
    Feb 11, 2024
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    Account suspension

    I have paid the internet connection bill for a period of one year.Now they have generated a bill.for OTT charges for which also I have paid in advance. Since there billing system is produced in adavance they have generated a bill for next month and now I'm told to pay the advance bill otherwise thay gone a suspend my internet connection. How can they disconnect internet connection if they have pending advance bill for the next month...
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    A
    AarthyK
    from Chennai, Tamil Nadu
    Feb 5, 2024
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    Disconnection and Refund

    I have been facing frequent internet disconnection problems right from the time I took ACT. Service engineer informed me that the junction box is in a driving school (next building). The shop owner switches it off and that's why my internet goes off for 5-6 hours daily. Looks like your field engineer didn't set up the box inside my building during installation.

    I gave a disconnection request but Arun from your company cancelled...
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    N
    Nesarajan m
    from Chennai, Tamil Nadu
    Jan 6, 2024
    Feb 5, 2024
    This thread was updated on Feb 5, 2024
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    Refund not done by ACT broadband

    Address: Chennai, Keelkattai

    There is some refund pending from ACT. I am from Chennai, called customer care more than 15 times they were not fully help to resolve the refund process. Still this is lending from last month Dec 2023.

    My account number is[protected]

    Refund amount: RS 2693 INR

    I was raised refund request in the above account, ACT team were telling amount was sent to bank. I was also share them bank statement...
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