[Resolved] Cars24.com — car payment not made

Sanjiiv Rai

from Mumbai, Maharashtra

Nov 21, 2018

Address: 122002

Website: www.cars24.com

I had deal with car24 wherein they finalise the deal for rs /-163000 . Since I had an outstanding loan of rs 168489/- they said they will hold amt of rs 20000/- and I need to pay difference amount of approx rs 31000 and balance payment will made by car24 to Magma finance.
I made the payment next and it's been 1 month car24 has not made the payment. Twice they said they made the payment but still payment not received by Magma and also they are responding very late due to which my credit rating is hampered and Magma has taken my car and money and still not made the payment.

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May 12, 2020

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2020

CARS24 Services Customer Care's response Hi Sanjiiv Rai,

We are extremely sorry to hear about your experience with CARS24.

We always aim to give the best experience to our customers.

Please help us with your contact details at [protected]@cars24.com so we can get you in touch with our team.

We are always looking to make your experience better with us.

Regards,
CARS24 Support