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CARS24 Services Complaints & Reviews

www.cars24.com

2.5

Updated: Feb 22, 2025

Complaints 1401

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628

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773

Good! CARS24 Services values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that CARS24 Services step up their efforts to fully resolve all complaints 👍

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RC transfer pending though 4 years 9 months are over

10k hold back amount not released

After car scrap not providing necessary documents after three months

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unwanted calls from different locations

Great cheaters, never ever believe them...

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Breach of contract

Threatened By CARS24 Employee Regarding My RC Transfer

RC not yet transferred after more than 6 months from date of Car sold | PB15U6582

CARS24 Services reviews & complaints(1401)

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We sold our car Maruti Suzuki Eco (CG 04- JF 4592) to Cars24. We were promised a selling rate if INR 130, 000, we were paid 120, 00 while selling the car and were promised INR 10, 000 during party peshi. However it's been almost a month and the RC transfer has not taken place, and our money is stuck. Need help.

CARS24 Services customer support has been notified about the posted complaint.

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Address: Clement Town, Saharanpur Road, Shubhash Nagar, chowk, opposite BM Hyundai, Dehradun, Uttarakhand 248002

Respected Sir,
I sold my car Santro UK 07 W0664 to cars 24 in Dehradun in August 2024. I have received payment but not received the scrap letter / certificate.
I have purchased new car and visited RTO Dehradun for granting the benefits as per govt order on scrapping old car. Which they denied asking for a scrap certificate/ letter of the car. For which I visited Cars 24 Dehradun branch on 13 Jan25 but did not get it, they told...

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I sold my car (Maruti Alto) to Cars24 on 25-Jan-2020. They promised that everything will be taken care by them on time. But more than 4 years 9 months are over. Still RC transfer status of my car is pending and showing my name as owner.
I am in touch with them through email. But they are not giving any concrete answers to my concerns. Only thing they are saying that their dedicated team actively addressing my concern. This is very...

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Address: Hyderabad

I sold my Renault Duster (AP28DT6871) to Cars 24 in the month of January 2023, and I still find that the RC is on my name. I called your customer support multiple times and was informed that the RC transfer would happen within 6 months (max). The customer support also mentioned that in case the car is not sold by July, then the RC will be transferred to Cars 24. They didn't transfer in spite of regular follow-ups.

After...

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Address: Tathawade Pune

I sold my car thru Cars24 Tathwade, Pune on 31st July 2024
While taking tthe car, I had one challan of Rs 2000 for which the outlet representative asked me to pay Rs 4100 to their RTO agent including his charges. I paid this money.
Despite of this, Cars** withheld Rs 2000 while making payment to me.

Their RTO agent who I transferred 4100 has till date has not cleared the challan. He and Cars24 outlet members do...

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It has been more than 5 months when i have sold my car and according to the policy of CARS24 my chassis plate to be shipped after 2 month of car selling oeriod i have waited for 2 months noe from last 3 months I am telling them to deliver my chassis plate but they are not getting it delivered to me and make laim reasons and giving the automated replies....

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Address: BENGALURU

Dear Cars24 Team,

As mentioned above, we have purchased HONDA CRV 2.0L 2WD MT, KA22N7529, App ID [protected] and sold this car to our customer.

ISSUE:-
We are unable to process RTO work due to Manual NOC was issued from Belagavi RTO to Bangalore RTO but not mentioned in the app, also the seller is not available for partipeshi. We have returned Original RC, NOC, and setforms to Cars24 employee Mr.Dhananjay...

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Respected sir,
I am writing this to express my disappointments with the service I recieved from cars24. on march 8 2024, I purchased a ford ecosport 2015 KL07CF2070 vehicle from cars24 from kakkanad, kochi hub. I gave downpayment approximately near 1 lakh and paid 3 month emi. next 2nd july 4th emi will come arround 16000/-. nearly 10000 goes to interest only.6000 rupees only goes to the principal amount.
After taking the...

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I have purches car for cars24 on 01 april 2024 after 2 months i want to sell this cars so i visit their store on 9 june 2024 they have inspect the car & telling us that u have recived a call form compny for best price after 2 or 3 days compny offer me only very low price i have purches car from cars 24 & it's only 60 days old now they said their is no value of this car when we buy this car they told us that when ever we sell this car we have...

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Address: bangalore

Kindly stop sms its discusting...

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Dear Finance Team,

I am writing to express my extreme frustration and dissatisfaction regarding the handling of my car loan account with Cars 24. Despite diligently paying my EMIs on time, it has come to my attention that there has been a blatant failure on your part to update my repayment status to the CIBIL bureau.

This negligence is not only affecting my credit score but also casting doubt on your professionalism...

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Address: CARS 24 GIP Mall Noida

Recently I have purchase an Old Car from CARS24 with extended warranty of 1year but with in 3-4 days of running Iwas facing multiple issues with the car
1.Car is switching off when slows down.
2.Horn was not working
3.AC cooling is not proper.
I had logged the complaint for the above issues and there technical team member had picked the car from my home .As due to official work Ihad taken the car to Jaipur so...

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Hi I have sold my car AP20AN3969 to Cars24 recently, my original RC was not there as it was undelivered, for that they said we will hold 10, 000 and will be released once RC copy is received, later I went to rto office and collected original undelivered RC and handed over to this car dealer, now they are not even responding for release of 10k, Please help me in getting back 10k which they hold....

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I sold my car to cars24 on may 2021.
till date i.e 29/04/2024 three years down the line, RC TRANSFER has not taken place and the car is running on roads on my name.
after infinite follow ups to cars24, they have failed to solve the issue and are just dodging around.
Kunal shah - [protected]@yahoo.co.in...

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Address: Cars24

I handed over my Santro car for scrap to Cars 24 on 29th Jan 2024. After multiple follow-ups, the Cars 24 team is not providing the chassis plate, certificate of deposit, and scrap letter, which the Cars 24 representative agreed to provide through their operations team. I have already raised this issue with cars24 customer care.

below are case registration details

[protected]th March 2024
[protected]...

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I wanted to sell my father's santro car. They gave a price of 52k in hand, after negotiation they fixed a price of 70k in hand. I asked their executive to lock the price and start the deal. I gave my documents and they transferred 1k token money. But after sending token money they reduced the price by 6k.i asked them to cancel the deal but the executive did not cancel the deal. Today I received a sms saying i have to pay 6k to cancel the...

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Address: A2-901, Bharatcity, near tilla mod,

Car loan NOC not issued by car24 within given long 18-20 period. It's over 30 days, they just playing with emails but not taking action, very poor consumer service, waiting for another 1 month then will file legal action against car24. So it's my request to resolve my issues ASAP.

icici car loan ac. PUGHZ[protected]
Vehicle no. DL8CAP6033
Mob:[protected]

CARS24 Services customer support has been notified about the posted complaint.

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Address: A2-901, Bharatcity, near tilla mod,

Not providing valid NOC after closing my car loan. I am waiting for last 40 days after emailing car24.

Neelakantheswar Patnaik
icici car loan ac. PUGHZ[protected]
Vehicle no. DL8CAP6033
Mob;[protected]...

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Address: Kandivali, mumbai

I have sold my car last year 8th April 2023. Price given On phone 37000 and made payment 35000/- . Mr Shubham and Mr Kalpesh has done process both not picked up phone. it is told after 1 month Scrap Certificate will come to home by courier but not received till date. Using car without transfer till date. There is no support from call center, Whatsapp message and today Mail done waiting for reply. Request to stop this type of cheating and...

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Mail dated[protected] :
Dear Team,
Seasons Greetings !!
Allow me to explain the Four attachments chronologically:

Attachment title (SMS1) :
Dated 20th Jan 2024, received sms mentioning my Car has a window price of INR.263125/- to INR.291516/-
Dated 27th Jan 2024, repeat message with same price

Attachment title (SMS2):
Dated 18th February 2024, received follow-up message.br...

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