Cars24.com — ownership of the car sold to cars24.com in oct 2016 still not transferred

Roopesh.radh

from Mumbai, Maharashtra

Apr 11, 2019

Address: Thane, Maharashtra, 400615

On 09-Oct-2016, I sold my A-Star with registration number [removed] to Cars24.com.
Till today the trasnfer of ownership is not done.

I have sent emails and got response that NOC is issued BUT transfer is not done.

As per the Supreme Court order, updating the records (RC) is mandatory after a vehicle sale.

Request Cars24.com to look into this matter on priority and transfer the car ownership from my name. This is creating significant mental trouble to me.

Appointment ID : [protected]
Car Reg # : [removed]
Sale Date : 09-Oct-2016
Attachment : Cars 24.com RC transfer enquiry page

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CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2019

CARS24 Services Customer Care's response Hi! Sincere apologies for the delay. The RC transfer is currently in progress. We assure you that the car is in safe hands. Please read the Customer Protection Policy here.

http://bit.ly/2B9xfuj

Apr 18, 2019

Updated by Roopesh.radh @Cars24.com, I have shared the complaint here since as a customer I no longer feel safe that the car I sold remains in my name for the last 2.5 years. Please dont reply with standard copy paste contents.
Please take action on below points.
1. Since its been 2.5 years I sold the car to cars24.com, If Cars24.com cannot find a buyer in another 1 month, please register the car with cars24.com itself.
2. Communicate the progress of RC transfer on periodic intervals.
3. As a customer, this has created significant mental trouble for me. So please adhere to above 2 points.

awaiting a proper action from cars24.com.