[Resolved] Cars24 Services — Amount not paid as was promised before selling the car

vikram30

from Hyderabad, Telangana

Jul 9, 2017

Address: Hyderabad, Andhra Pradesh, 500008

This is regarding pending amount of Rs. 11500 against ID [protected]. I had sold my Alto LXI(UP16 U0370) on 18th Feb 2017 in CARS24 gachibowli branch with a promised amount of Rs.83000.
As per company policy Rs. 63000 was given within a weeks time and Rs.20000 was kept on hold until complete transfer of car ownership. I was supposed to get remaining Rs.20000 in next 1 month (i.e. by 20th march 2017) but was given only Rs. 8000 till now.

When I contacted the branch Manager of Cars 24 he started giving different reasons of non payment. Finally he said that Rs. 12000 was being used as part of processing in RTO office Noida since I was not present there.

During my initial interaction till deal Finalization at no point of time I was informed that I have to be present in different city for transfer of Ownership and I am supposed to pay all the other charges. I was only informed that if there is any Challan pending then I have to bear that.

Can you please look into this and update us ASAP. After raising this complaint to grievance center of cars24 from where we did not get any response. Using this forum to lodge my complain against this company.

Thanks in advance

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Nov 26, 2017

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

CARS24 Services Customer Care's response We deeply regret the experience and inconvenience caused. This is not what we stand for. Please help us with your appointment ID so we can share your feedback with the relevant and work towards a better experience. This will help us plug in the gaps and ensure that such things don’t happen. We’d sincerely appreciate your patience and cooperation.