[Resolved]  Cars24 Services — cars 24 unethical and shady business approach

Address: Jessie Moses School, 38, Ground Floor, Y Block, 5th Avenue Near C.S.I, Anna Nagar, Chennai, Tamil Nadu 600040

Website: www.cars24.com

I planned on buying a used (Honda city 2013 v at, 3rd owner, 88k kms, tn11y6086) car from cars 24. So i contact tamizh from chennai cars 24. He asked me to send 10k as deposit and 9, 450 as cars 24 service charge to his own bank account using google pay, which i sent. Later that day, i got a message as below.

"we have received an amount of inr 9440 from you against the transaction of the vehicle tn11y6086 at an agreed price of inr 380000.0 with the seller j joseph".

Which is inappropriate as i paid 10k as deposit. Tamizh misused his role as cars 24 representative and looted part of my token deposit to himself.

Secondly, i haven't yet seen the car at this time and trusted in the cars 24 inspection report as true.

I asked tamizh to arrange a meeting with the seller multiple times, none of the time, he even bothered to show up and asked to contact seller (He gave one number).

Now i am not sure he is the actual seller. He said that car is registered under his father's name. When i tried to meet him, with a mechanic for inspection, he fleed.

And asked to travel 34kms away to his place next day. And when i did with a mechanic, neither the supposed seller nor cars 24 representative showed up (Not once until now during this transaction did tamizh bothered to show up).

And i am not sure the person i was speaking with is actually the real seller and he was avoiding to see me. (And i wanted to see if he is the real seller, the son of the seller).

And when the mechanic checked the car, it was later we found out that the car had serious suspension problem and need to be replaced. (In the inspection report by cars 24 is actually mentioned as 1. Rare tyres are gone and need to be replaced. 2. Only abnormal noise with the suspension). But the mechanic told me that the suspension has serious issue and need to be replaced, else even the new tyres installed in back will be gone. (The mechanic also mentioned that they have replaced the back tyres to front). And the entire suspension set will cost me around 27k.

To which i contacted tamizh (Once again through phone, as he never showed up) and he said the deal is made and can't be changed.
To which i told, the inspection report is incorrect and misguided and there is big work needs to be done on the car and now i can't pay more than 3.65l.
To which, now he blocked my calls and whatsapp.

1. How can a deal be made without even seeing the car?
2. The inspection report by cars 24 is intentionally misguided, so the customers will buy the car and they will get the commission.
3. Why was i asked to pay to a cars 24 representative private bank account? To which he looted some amount like a corrupt government official.
4. What was the meeting not formally arranged by the cars 24 representative, as that is why rs. 9, 450 was paid as a service charge. And they are actually making someone pose like a seller, to sell the car to an additional price than what they bought from the seller.
5. Why haven't i met the seller?
6. The car is actually been bought by the cars 24 at cheaper price from the seller and jacking up the price to buyer by posing someone as seller. (There is not actual interaction between the seller and the buyer, even the cars 24 representative does not show up). Very shady and unethical business carried out by cars 24).

I want my token deposit and service charge refunded.

I am planning to take this to consumer court.