[Resolved]  Cars24 Services — cars24 did not performed rc transfer of car (reg no - wb06l5620) after 15 from selling date

Address: 10th Floor, Tower – B, Unitech Cyber Park Sector - 39 Gurugram Gurgaon HR 122001 India

I am souvik pal. I have sold and handed over my car (Reg no - wb06l5620) at cars 24 (Kolkata salt lake sector 5 branch) on 11th june 2019 (Sale contract and vehicle delivery acknowledgement receipt is attached herewith). It is clearly mentioned in the cars24 customer protection policy (Attached herewith) that within 120 to 180 days from the car selling date rc transfer will be surely completed by the cars24 team. But in my case, 15 months have passed since the selling date but rc transfer has not been done. Apart the road tax, insurance, pollution certificate have all expired now. Still the car is being driven illegally on roads with my smart card (Which was taken from me by cars24 team during car selling) by cars 24 team. As a proof i have attached the screenshots of challans which i received in my registered mobile number with respect to this vehicle after the car selling date. Please note all necessary original documents of the car like original road tax token, registration token, car insurance, smart card was taken by cars 24 team from me during the car selling process. I have followed up with numerous emails and calls to cars24 customer care to complete this rc transfer process as i don't want to take any responsibility for this car as owner after selling and handling over the car at cars24 but no luck.
So hereby i am lodging a formal complaint against cars24 for violating the commitment mentioned is sales contract (I. E completion of rc transfer within 120-180 days if selling date), illegally driving the card with my smart card and no valid papers (Road tax, insurance) and harassing me as an customer for this prolonged period of time.

I am also seeking compensation for the same from the cars24 team.

Regards,
Souvik pal
Cell - [protected]