[Resolved]  Cars24 Services — Customer service

Iam in the process of selling my car through CARS 24, and already going thru hate as Mrng by ur customer service repeatedly calling me…u guys pay 1000 rupees as token advance and u ask me to deliver the car to avoid late fee….I have received atleast 7 calls today besides the once in the last two days, don’t know what’s wrong with Cars24 to charge the existing owner late fee whilst Iam still the owner of the car….I just hope CARS 24 is not out of their mind and for the sake of heaven please educate your customer service executives to be courteous to your customers…they behave like collection executives…Iam already considering withdrawing this deal…
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Aug 8, 2021
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2021
CARS24 Services Customer Care's response
Hello sir/ma'am,

Hope you are doing well.

We apologize for the inconvenience caused. Could you please share your registered mobile number and appointment ID at [protected]@cars24.com, so we can look into the matter and assist you better?

Thank you and have a good day ahead.

Regards,
CARS24 Team
 
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    Plot No. 120, Industrial Area, Sector 44, Gurgaon, Haryana, India - 122002
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