[Resolved] Cars24 Services — Deal cancelled by cars24

balaji nathan

from Bengaluru, Karnataka

Oct 13, 2016

Address: Bangalore, Karnataka, 560076

Website: Consumer complaints

All documents provided, token payment of 10 k was made by cars 24to freeze the deal.I submitted all documents signed and delivered the car. 2 hours later I get a call that my deal was cancelled and to return the 10 k and take back the car. No reason provided for canceling the deal. Pathetic service and so much of run around, inconvenience and loss of time. Do not Trust them. Will never suggest their service to anyone.

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Nov 20, 2016

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Oct 13, 2016

Updated by balaji nathan Your Appointment ID: [protected].

Verified Support

Oct 20, 2016

CARS24 Services Customer Care's response Hi Balaji,

It's deeply concerning for us to hear about your experience. We've shared your feedback in this regard and sure will work towards a better experience in future. Be assured that we will take the necessary actions to ensure this doesn't happen again. We once again truly regret the inconvenience this has caused. Your patience and understanding would be truly appreciated in this regard.

Sonali | CARS24.com

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Comments

bimal123

from Bengaluru, Karnataka

Nov 7, 2016

Cars24.com — West of time not good dealer

He saying my used car valuation 490000 to 590000 i am going hes shoroom in whiting 2 hours and hes not bauying and he saying tomorrow confoum i will whit 2 days and he saying car price is 410000 not a good dealer.

CARS24 Services Customer Care's response, Nov 15, 2016

Verified Support

Hi Bimal,

The instant online quote is an indicative value based on our in-house algorithm which considers your car to be in near perfect condition with no damages or repair costs associated with it. Our apologies for not meeting your expectations and for the experience you had at our centre. Your feedback is truly appreciated & will be shared with our team so we can work towards a better experience in future. However, your car's quote depends on the demand for its brand, model and its physical condition. Our quotes are most realistic compared to other websites or dealers. If you can sell your car at a better price to a registered dealer/business, you can win Rs.5000 cashback! Kindly refer to the following link for more details - https://www.cars24.com/best-price-guarantee

Sonali | CARS24.com