[Resolved]  Cars24 Services — Fake Price of Car Given

This is to notify you that last week I booked an inspection of my car Mahindra XUV500 . Details of the Car are as follows :-1st OwnerMahindra XUV 500. FWD 54, 700 KM drivenInsurance comprehensive till July end 2020Silver colorNo issues no electrical nor any other issues in carFound excellent condition by cars24 inspection itself.

After all of this. Firstly the price which your portal shown was 7, 86, 000 to 8, 20, 000 rs for Excellent condition of my car. Except infact saying that my car was in excellent condition I was given a quote of Rs. 4, 71, 000 for car which is in Excellent condition with no such issues. With further call with them they did a hike to Rs 5, 50, 000. You guys are just telling me no fact that why I have got such a price for the car. The car which shows such a price on your website which is a genuine price for my car and then gives me 5.5 lacs for a car I purchased for 18 lacs.
This service for your team is very very unsatisfactory and this needs to be shown up to outside people as well. It's sad to say that after hearing so good reviews of your company I have faced such a service from you guys.
Atleast giving a fair amount of which the car was upto the expectation and quote which was given by you on the website could have been satisfactory. Instead of this you guys keep on calling me everyday with the same price to which i get really annoyed.
I want this issue to be raised to the concerned authorities and make these things right. This service from your team has been a real poor service. Atleast giving one such problem in my car could have been but saying the car in excellent condition from your team itself brings up the fact that why such a price.
Thanks

Regards

Parv Gupta
parv.[protected]@gmail.com
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Aug 7, 2021
Complaint marked as Resolved 
CARS24 Services customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2020
CARS24 Services Customer Care's response
Hello Sir,

Apologies for the inconvenience caused.

The online valuation indicates the estimated range you can get for your car considering it is in a picture-perfect condition.

The detailed inspection conducted at the branch which determines the physical health and working of the car’s components decides the final quote offered for your car. The price offered to you for your car depends on the current demand of that particular make and model.

Also, please help us with your appointment ID/contact details at [protected]@cars24.com so that we can share your feedback with the relevant team and assist you better.

Regards,
CARS24 Support
 
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