[Resolved] Cars24 Services — fake promises about cashback to sell my car.. still i didn't receive my cashback

[Resolved] Cars24 Services — fake promises about cashback to sell my car.. still i didn't receive my cashback

A Abdulazeem23 from Mumbai, Maharashtra Feb 6, 2018

My name is shaik abdul azeem,, i recently sold my car ford figo in cars24 in hyderabad kukatpally branch in novemeber 2017... I got inspection of my car on last date of cashback availablity... Then due to less price they reauctioned for many times it takes two days but still they offered same price after 2 days... Finally they said they will ask about cashback to management and revert back so they confirmed that cashback is available to me as i inspected my car on cashback offer date.. So based on cashback only i sold my car... I repeatedly said to them that due to cashback offer only i was selling they said yes and took my car... The persons who are there on that time are mr sharat and mr chiranjeevi manager.. They given written statement saying cashback will be released after noc submission.. Now today everthing has done now i am asking for cashback but the persons who are there before were left job new persons are appointed in that branch like mr akshay and mr prasad... They said i am not elgible for cashback as i sold car on next dates of cashback offer, but before sharath and chiranjeevi promised that they spoke to management and they confirmed that as i inspected vehicle on cashback date i was eligible... So i request cars24 team to look into it orelse i have to take neccessary actions as i have complete proofs,, like written statements and call recordings. Was this information helpful? No (0) Yes (0)
Mar 10, 2018 Complaint marked as Resolved CARS24 Services customer support has been notified about the posted complaint. Verified Support Feb 07, 2018 CARS24 Services Customer Care's response Hi Abdul, We sincerely apologize for this dissatisfactory experience. Please share your appointment ID and we will have this issue resolved at the earliest. We thank you for your patience and cooperation in dealing with this issue. Sriram \| CARS24.com Feb 07, 2018 Updated by Abdulazeem23 Appointment ID:[protected] I spoken yesterday also they said its internal issue..the previous employees given me fake promises to many people so they were removed..and now they are telling they are not gurantee about cashback... Is this the way cars24 behave with customers???because of internal issue shall we loose our money???which was promised while selling car...so request to management to take serious action regarding this and release cashback amount. Feb 12, 2018 Updated by Abdulazeem23 Im waiting for your response team..replying for 1 time wont resolve isssue...I spoken today also to manager he said that buy date is 26th as cashback is available upto 24th...But i inspected my car on 24th only...I asked many times if the cashback is available to me then only i will buy car...they said they spoken with higher officials and confirmed that as i inspected my vehicle on 24th i was eligible for cashback..So i request management resolve this issue...Whats wrong from my side???I handed over car as i was asked at given time...and they promised me to give cashback they given written statement also..now due to internal issue should i bare loss???Why should i bare loss..You guys promised me to give cashback but now saying internal issues and misscommunication from their end...so after selling car saying like that means cars24 is loosing customers TRUST and Customers SATISFACTION...please resolve this issue as soon as possible.
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