[Resolved] Cars24 Services — held back amount not received

subrahmanyam m

from pedda nakkalapalem, Andhra Pradesh

Aug 10, 2018

Address: Hyderabad, Telangana, 500062

Dear sir

I sold my creta car at hyderabad malakpet branch on july 5th, then they hold some amount hold due to noc and challana payment.

We cleared challana payment on july 8 th, but till today they didn’t release challana heldback amount 15500 around.

Every day i called to branch and asked there persons but they didn’t respond.

This is not fair at all.

Worst service

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Sep 11, 2018

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2018

CARS24 Services Customer Care's response Hi! We're really sorry that you have had to face these issues. Kindly e-mail us your appointment ID/car's registration number on [protected]@cars24.com, and we will have it resolved asap.

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Comments

Ajinkya Kothawale

from Mumbai, Maharashtra

Sep 5, 2018

Car24 has trashed my car & still not given me my incentive amt of 5k which I was suppose to get on 10th Jun. Ronnie, Hussain, Bhupendra and Meghna don’t even want to respond to calls. Online fb chat support doesn’t want to commit timeline to resolve this. Modus of operandi is to hold money back till the time complainant gets tired of following up.

CARS24 Services Customer Care's response, Sep 22, 2018

Verified Support

If I am not wrong, Ajinkya. Your money has been transferred long ago. We apologize for the delay, but we would really appreciate you not writing negative things about us. A successful company is not one that makes mistakes, because glitches will arise no matter what. A successful company is one that cares about their customers and has their issues resolved.