Cars24 Services — Hold back amount hasn't been credited

Appointment id: [protected]
Transaction id : hyd#18751
Relationship manager - dasari raj kumar
Date of purchase[protected]

Rc copy submitted on[protected] and again on[protected]

Amount that needs to be reverted back 6, 710/-

I have been trying to reach and following up for the reversal of my hold back amount but there is no response and resolution at all.

I have sent a lot of emails to the support and everytime i keep getting response saying that within 48 hours the concerned person will contact but nobody really calls.

The relationship manager is not picking up my calls.

Please advise.

Regards

Abhishek