Cars24 Services — home inspection refund not happening even after 4 months

Last case number - 130449 (Appointment id:[protected]) there was a scheduled home inspection in the month of march nobody showed up and cars24 did not refunded the money automatically. We are following up for almost 4 months. The customer service executive is unprofessional - lack basic courtesy to talk (Who serviced it last time). Just wanted to know will we get the money back?

Standard response from call centre: "you need not worry we have escalated to the concerned team, you need to call again" - i have least called 3 times each time same response.

You need to give specific timeline when you are going to resolve!