[Resolved]  Cars24 Services — load car purchased and not the owner is not clearing the loan

Address: 36 a.p.c rd new barrackpore basudha aperment, Kolkata, West Bengal, 700131

I like to take your kind attention that I Riddhi Pratim Basu had purchased a used car ( Mahindra Xuv 500, Vichele no WB 06 P 6831 ) through cars 24, on 12th June 2019 . The car owners name Sayantan Bhanja, I paid amount of 1220000 in cash as the owner requested, in his Office premises near Haldiram while all this transaction one of the executive Cars 24 was present, we got all the documents signed by cars24 and all the documents were given for RC transfer. The owner promised me and that executive thay next day he was leaving Kolkata and will return after 5 day and provide the NOC and rest of the required documents, then on 10th day after purchasing the car i called the executive for the update he said me he was not able to contact the owner ( Mr Bhanja ) and so i took initiative and called the owner, the owner said me that he was admitted to hospital so he couldn't contact us, and requested for some more time and that i called the executive and informed him this information so that they could make the contact with Mr Bjanja, Then i got busy due to my dad's bad health, then after diwali i tried to contact but unfortunately the owner informed my after my call that after he was hospitalized he is facing a financial problem so he needs some more time to recover and come back to Kolkata as the owner informed and promised me again, then after more 1 and half month after the owner called me and told me that he will pay the full amount and take back that car or i have to wait for the time, so i called him and request to meet and i also called and informed the executive and meet Mr Bhanja in Cafe Coffee day shop near his house and he provided a bank document and that time i was not present because i can directly from my office so i was tired, i thought the problem was solved, but the next day the executive called me and said that the owner mr . Sayantan Bhanja made us fool the letter and the bank document was that he haven't completed that load of the cars and the amount was approx 130000 lakh, i was very much shocked so i called Mr Banja but he did not received, then i complain in Cars 24 Leagal team, so they assured me that they well look after this, but still after complain the problem was not solved, i couldn't even get out with the purchase vehicle, please help me out .