[Resolved]  Cars24 Services — My car got stolen

Address: Cars 24,1st floor, W Z3428 B, OLD NO W Z - 1 Rani Bagh, Mahindra Park, Shakoor Basti, New Delhi - 110034

I took my wagon r to cars 24 rani bagh, new delhi on 20th september 2020, sunday for giving it to scrap. Detailed inspection of the car was done and a price of rs 22000 was quoted. However the delivery documents were pending. We were told that we can leave the car there and the delivery documents would be sent to us through whatsapp. So, we left the car there and gave the keys to your employees. Next day at 10:30 am we received a call from the same cars 24 center that our car was missing. They did not want to take the responsibility and said that leaving the car was at owners risk as such incidences can happen. They have shared a cctv footage of the theft also. We are complaining about the misguidance we have received from your end. They should have clearly said that parking the car in front of the shop before getting the delivery documents would be at the owners risk. It was our first time that we were selling a car but a reputed company like yours which has so much experience should have a clear set protocol with efficient workers to guide the customers. We trusted on your experience but instead suffered a great loss. We have lost our car with which was with us for 15 good years to a thief, we suffered financial loss of rs 22000 and had to carry on police formalities as well. We anticipate some consideration from your end.