[Resolved]  Cars24 Services — non processing of car deal and loss of rs 18000

Address: 1267 Sector 15, Faridabad 121007

I got my car maruti alto lxi gj18 ab 2103 inspected at cars 24 on 28 jun 20 at sector 10, faridabad office for sale. Mr devender attended to me. However, since i was offered rs 51000 for the sale i declines for the deal. Thereafter, mr saksham from delhi office called me on 01 jul and i requested him for 65000 as my likely price, to which he said a deal would be struck. The date of 03 jul was finalised for handing over of the car post finalising of the deal. Thereafter, i kept trying him for a week but he did not reply the phone. Since i had to leave for my diplomatic assignment on 08 jul, i again visited the faridabad office on 07 jul. I was told that i will have to reinspect the car, which i did again and i was quoted 47000 now. A difference of 18000 in just two weeks. Finally, due to lack of time i was forced to accept the deal vide appointment id [protected] for 54000. However, since i had to rush for catching the flight i requested the staff to collect the vehicle from my house at sec 15 faridabad, just 2.4 km away. Mr rakesh kumar from sector 10 office assured me that the car would be picked up the next day. I moved to high commission of india, colombo on 08 jul. There after, i pursued that the vehicle pick up nearly every day but till to date 19 jul 20, mr jitender and rakesh have not been able to pick up the vehicle. Inspite of telling them that reminders on my mail are being received for termination of the deal. Presently, i am not aware about the status of the deal, the vehicle is still lying in my house, i have lost 18000 thousand in the deal due to unprofessional of the cars 24 staff. It looks as if there is some racket going on in the company. It is not at all transparent dealing and has led to huge harassment agony. I expect that the three individuals mr saksham, mr jitender and mr rakesh be taken to task and their unprofessionalism be questioned. The deal struck with me on 08 jul 20 should be respected and the car be picked up at the earliest and the money due to me be credited to my account at the earliest. I am also taking the issue to the consumer court for redressal of grievances. The pictures of the conversation and wats app messages are attached to support my case.