Cars24 Services — RC not being transferred for 19 months after car being sold

SBernard

from New Delhi, Delhi

Aug 27, 2022

Address: new delhi

Website: www.cars24.com

I am writing you this mail out of desperation & having no positive /progressive response from Cars24 company representative.

In Short:
I sold my car to 'Lado Sarai' Cars24 center on 7th Feb 2021 Car no# HR26AH1897.

It's been nineteen months but my RC has not been transferred. Initially they kept saying that it is covered under 'Seller Protection Policy' which I can understand & waited for more than a year.

But it seems due to some kind of delay & glitch your team has initiated a legal action against the erring Channel Partner who is suppose to transfer my RC. Also the concerning part is that I am not able to see if my car is in their warehouse or if it has been sold to someone, which is very concerning. 19 months is a long time for a car to be in their warehouse.
And the story remains that your team is not able to push the RC transfer via your channel partner.

I urge you to please assist me...I have come as a last resort to you.

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CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2022

CARS24 Services Customer Care's response Hi Bernard, we're sorry to hear this. We'd like to help you out. Please share your Appointment ID and registered mobile number at [protected]@cars24.com so that we can look into the details and get back to you with an update.

Sep 27, 2022

Updated by SBernard I tried mailing [protected]@cars24.com, but it says 'Your message wasn't delivered to [protected]@cars24.com because the address couldn't be found, or is unable to receive mail.'

my details:
App ID: [protected]
Reg No: HR26AH1897

Complaint no# 567859
Complaint no#710033

What next?? Is your support system so unreliable?