| Address: GS Car Bazar Dana Mandi Malout |
This is related to complaint number 802835 with Cars 24
Team is not helping out with any response and update on the refund of the amount
Below is the communication on which we are following up from the dealer, even the RM is not picking the call
Very unfortunate to write this email again
once again we have faced issues in the inspection done by Cars 24 and actual state of the vehicle.
We are really unsure what the process is to authenticate the details provided by cars 24.
We are regularly in touch with Cars 24 and doing regular business and purchasing cars with advance payments but at the same time facing regular issues with Cars 24.
Need some quick support in addressing this issue.
Looking at the latest issue that happened for Appt ID[protected] for Ford Eco spot. we have been mis leaded again
We checked the vehicle personally with our representative at found that condition of the vehicle is not matching with the description provided
Car is painted more than what is updated in description. Its really not as per description provided in the attached screenshot.
If required we can have a joint inspection with Cars 24 team and can result the verdict accordingly
We have faced such discrepancies earlier as well and its very difficult to get the solution on quick tracks
Pls help with solution ASAP.
Note:- In order to get the accurate information and F2F inspection we invested good amount of money and time when description is not correct then we loss the same without compensation
Suggest how Cars24 helping dealer to reimburse such losses
This is simply very unprofessional and unethical stuff
Seeking some quality feedback on this and TAT for the solution
Below is the date wise detail of incidence
Date of auction won 14 Dec
Deal won 16 Dec
GS representative did the inspection and reported issue 23 Dec
Issue raised at Dealer support 26 Dec
Complaint number by Dealer support team 802835
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