[Resolved] Cars24 Services — regarding wrong commitment given by cars24 madurai branch

asokm

Jan 12, 2020

Address: kalavasal, Madurai, Tamil Nadu, 625002

I went to cars24showroom madurai branch on 2.1.2020 for inspecting my duster vehicle. After inspection they fixed a value for 3.54 lakhs. I agreed that price. But stillnow they are not confirming me. They gave a commitment to buy my car for 3.54lakhs. I believed them.in the mean time i got an offer from olx for 3.70lakhs for my car. But i ignored that olx offer only because of the confirmation of cars24. But still now am complaining this issue to cars24 customer care but i never get a proper response from their side. Because of them i lost a customer from olx. And madurai cars24 staffs are so rude and they dont know how to behave with customers. I really fedup with the service of madurai cars24. They dont have a proper channel for escalating this issue and there is no grievance cell for cars24. So dont prefer cars24madurai branch they are wasting your time and give wrong commitment. This is ashok from madurai

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Apr 24, 2020

Complaint marked as Resolved

CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2020

CARS24 Services Customer Care's response Hello Ashok!

We are extremely sorry to hear about the issue you have faced with our staff from our branch available in Madurai.

We understand this can be upsetting and we apologize for the same.

Please help us with your appointment ID/ contact details at [protected]@cars24.com so we can look into this with our team and share a resolution with you as soon as possible.

We are always looking to make your experience better with us.

Regards,
CARS24 Support