[Resolved]  Cars24 Services — Return of car - my complaint I'd #505676

Address: No 89, Wajid Layout, Thanisandra main road, Bangalore 560077

Website: CARS24

Hi, My name is Imtiaz Pasha
I have purchased a car Hyundai I20 KA04MM8243, from CARS24 on 27 Feb 2022, with full cash payment of INR 394600/-, but there was some issue in the car, which I high lighted to sales person Mr Shiav from Jakur Ward.
He suggested me to leave the car there only, so that they will fixed the issue & give the delivery of the car, hence I left the there only on 27 feb 2020.
After a week they delivered the car to me @ 9.30 pm in the night. I asked the driver is this the time to deliver the car, he simply replied, I don't know, am outsource person. I was happy that car has come & let him go.
Next day I drove the car, still found same issues, I immediately called up to sales person, he replied I can't do anything now, since the car is delivered to you, u have to raise the complaint from app, they will come & resolve the issue.
I said ok & raise the complaint, next day the person comes & take the car, after so many follow ups & calls to customers care, after a week so, on 15 March 2022, I get the car back, i drove the car & had found another new issues in the car, I immediately raised a return complaint to take back the car.
Let me highlight here from 27 Feb 2022 to 15 March 2022, the was in their garage only, it was not with me.
However since 15 March, I have been chasing these people's to take back the car & refund my money, as per their policy once the car is delivered to you will get 7 days grace period to drive & test the car, but in my case I have requested for return on the same day, when car was delivered to me.
Every day I call up to their customers care & ask to take back the car, but everytime they give me only one answer, our team is working on it, you get the call back within 24 to 48hours, but till now they have not called me, neither they have taken the car back & refunded my money.
Can some one please help me here. Am fed up chasing these people. This is not acceptable from a brand like CARS24, they have lost my faith in them. I don't think I will ever go back to them or refer them to any of my friends or relatives.
I wil take this matter on social platform, if they dont revert back ASAP. & let people know their fraudulent promises of MRL chcek & all that.

Regards
Imtiaz Pasha