Cars24 Services — transfer of ownership

Address: A Block, Flat No 01 4th Floor jagannath apartment, Nehru Path, Kunj Nagar, Near Bal Vihar, Sonari

I have sold my car i20, jh05ah2101 to cars24 on 19th march and i have received 95% payment and balance 5% - rs.10000/= is balance to be paid after party pashi.
I have come to know that this car is already sold by cars24 and still the process for ownership transfer is pending.
Now i have bought a new car and as per the jharkhand rules, i will have to pay 3% tax amount extra if a person has more than 1 vehicle registered in his name.
I have been continuously chasing your ranchi office for last 10 days to get the ownership transfer on or before 10th september or i will have to pay fine after this date and also the extra 3% tax.
I have informed mr. Sourav by telephone and also by whatsapp and i have sent a whatsapp message to ms. Neha oja-business relation head at ranchi, informing them that i will not bear the extra tax burden of 3%, just due to the negligence of cars24 for not transferring the ownership even after selling my car and the registration process in jamshedpur takes 3/4 days only at current pandemic situation.
I therefore would like to inform cars24 by this complaint that if the ownership is not transferred by 10th september and if i have to pay the extra tax, then i will take necessary legal action and cars24 will be liable to pay the amount paid by me towards registration of my new car.
Rajul vasani
Jamshedpur