| Address: G-33B, Lower Ground Floor, Lal Bahadur Shastri Marg, Patelwadi.Kurla, Kamani, Kurla West, Kurla, Mumbai, Maharashtra 400070 |
I purchased a black i jone 4/64 variant from Cex store in phoenix kurla mall on the 27.01.2023
IMEI no is [protected]
After using the phone a few months, the touch screen was not responsive. I took it to cex who said the store is under renovation and asked me to proceed to the ghatkopar Kurla mall.
They repaired the phone and showed me an error saying UNKNOWN PART. They said they cannot continue my warranty and said I have repaired the phone outside. I promised them, am I mad? To give a phone outside for repair when I have a 2 year warranty from them. They argued and I had to leave the shop. I believe in my opinion they sold my wife a faulty phone or did not show the error to her or by passed it.
They cheated me completely and are now not ready to continue the warranty.
I have don't nothing wrong and never given the phone out to repair
They charged me 32000.00 rupees for the phone.
I am completely cheated by them.
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