[Resolved]  Cinepolis — cinepolis cinemas

Address: 560078

Today i[protected] booked tickets online through cinepolis site and paid through google pay upi pin and money debited but no tickets received.

This is highly unethical and unacceptable from a organisation like cinepolis. I was a logal customer but from now i will avoid and even warn people to avoid cinepolis.
The tickets i had booked was of avengers end game (2nd may show) and i was asked to do more for my cousins but now i will not.
I wish to get help from cinepolis.
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Jun 1, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Apr 29, 2019
Cinepolis India Customer Care's response
Dear Nupur,

We are sorry to hear this. Our team is looking into your concern and we will share an update with you soon.

Regards,
Team Cinépolis
 
2 Comments

Comments

Hello Team,

Payment for two tickets has been completed through Google Pay UPI. But didnt
receive my tickets. Please send the confirmation. Below are the transaction
details.

To : CCAVENUES ([protected]@icici)
Google Transaction ID : CICAgKCK4ZzjUQ
UPI Transaction ID :[protected]

Please initiate my refund.
Sachchidanand_Chillal's reply, Apr 22, 2019
Hello Team,

Payment for two tickets for Avengers Endgame on 21st April at 3.42 PM has been completed through Google Pay UPI. But I didnt receive my tickets. Please send the confirmation. Below are the transaction
details.

To : CCAVENUES (ccavenues@icici)
Google Transaction ID : CICAgKCK4ZzjUQ
UPI Transaction ID : 911115955730

Please initiate my refund.
Cinepolis India Customer Care's response, Apr 29, 2019
Verified Support
Dear Sachchidanand,

Sorry for the inconvenience. Kindly share the following information at support@cinepolis.com with your ticket number (72818) in the subject line so that our team can assist you.

Contact number.:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, May 8, 2019
Verified Support
Dear Sachchidanand,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
Dear sir,
By mistake i booked two ticket for 3D view, please cancel my ticket or provide me a two ticket of 2D in same row of executive ticket.

My booking ID is WNNBZGS. and Booking number is 596494.
Cinepolis India Customer Care's response, May 3, 2019
Verified Support
Dear Javed,

We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded. Thanks!

Regards,
Team Cinépolis

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