Cinepolis India Complaints &amp; Reviews

Address: Meenakshi Mall, Bannerghatta road, Bangalore

Sir/Ma'am
I'm Vighneshwar,
This is to inform that while watching 'The Flash' in Cinepolis, Meenakshi Mall, Bannerghatta Road, Bangalore - 560076 on 18th June 2023, the screen was fit to a square frame in the centre of the screen for the entire movie, instead of fitting it to the full screen.
This is disappointing and annoying as the main reason of watching a movie in theatre is to enjoy the special effects which involve both audio and visual effects.
I request the authorities to look into the matter and ensure it is not repeated and also demand a small refund for 'disturbed viewing'. The ticket is attached below .
thanks and regards,
Vighneshwar
Email ID: [protected]@gmail.com

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Dear Cinepolis India,

I hope this email finds you well. I am writing to express my extreme disappointment and dissatisfaction with my recent movie experience at one of your cinema halls. I had booked 10 tickets under BOOKING ID: W8HF6T4 for the highly anticipated movie "Adipurush 3D" for my team, specifically opting for the M Series seating, which was advertised as premium seating with extra leg space. However, upon reaching...

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Dear team we had booked tickets for adhipurash and at the counter cinepolis emp denied to add rewards points to my cinepolis app and said that can't add really unhappy with service my question if can't add rewards points and then why these app and all even we booked thirty tickets

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About. By 12:10 we had reached the theatre, had the security guard scan the tickets, or asked to wait. While waiting it was 12:20 pm but, no one opened the screen 1 door for entry, or no one came to inform us for early entry. We have to ask the security guard ourselves. It's 12:20 PM yet no one called for entry. The security guard said go inside yourself, or when we had to go inside ourselves then why were we asked to wait. Because of this the beginning of the film has been missed and the whole story of the film has been ruined.
You can also check CCTV.
Very poor service. This stupidity of the theater spoiled the whole film..and the Valuable day too.
How Can We Recover Our Loss??
Ticket Invoice - 168494

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On 10.6.23 i booked a ticket for 'Por thozhil' with english subtitles at Cinepolis, SJR central mall, Arekere, Bannerghatta, Banglore. Even in e-posters at theater it was shown subtitles available for the show. However there was no subtitles with the show. I have travelled about 25 kms to get the subtitles and this is what i have come across. Hope you will address my concern....

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Address: Guwahati

I have booked four tickets for the movie Sri Raghupati (Date-12/06/23, time-3.40PM). Money was deducted from my account but i did not receive the tickets, please solve the problem.

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Address: VR Mall, Nagpur

I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The order no. is[protected]. I haven't yet got any confirmation message nor does the booking history show anything. I want a full refund of the amount that got debited. I have also attatched a screenshot of the mail that I received.

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Address: VR Mall, Nagpur

I booked 5 tickets for Zara hatke zara bachke today for tomorrows 3:45 show at Cinepolis Nagpur. I did it through the Cinepolis App. I did the payment through the Phone Pe app and when I returned to the Cinepolis app the page went away and it said that the transaction failed, but the money got debited and I also received an Email from [protected]@ccavenue.com about the order confirmation which may be handles the payments. The Order No. is[protected]....

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Address: https://www.consumercomplaints.in/new_complaint/#

My order I'd is[protected] . I issued 2 tickets for zara hatke and zara bachke movie for yesterday.Payment was completed successfully and ticket had not been issued. when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday...

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I booked a movie ticket on Thursday i.e 1st June 2023 for a movie. But later in the day, a lower court in Assam didn't allow the movie to release. So I want a full refund for the tickets.

Booking ID: WPNBC76
Movie Name: SRI RAGHUPATI(ASSAMESE WITH ENG SUB) (AS)
Date and Time of the Movie: FRI, 2ND JUN, 2023, 3:15 PM
Movie Address: Cinepolis Central, Guwahati.

Please look into it. And issue the refund ASAP.
Thanks

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Cinepolis India Customer Care

from Delhi, Delhi

Jun 9, 2023

Verified Support

Hi,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards.
Team Cinepolis

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Is there a cctv or night vision or other cameras inside the cinema hall (theatre) without telling us in any branch of cinepolis cinema? - query since the same is not informed about while booking tickets....

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My order I'd is[protected]. I issued 2 tickets for BTS SUGA Japan Live Viewing yesterday. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained yesterday too. But nothing has been done yet! Kindly look into the matter.

Thank you.

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Cinepolis India Customer Care

from Delhi, Delhi

Jun 5, 2023

Verified Support

Hi Sailee,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

A

[email protected]

Jun 11, 2023

Hey Sailee
Just wanted to ask i[censored] got any help from Cinepolis India coz even I am suffering from the exact same problem. Did they give u a refund or the tickets?

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Address: WTP, JLN Marg, Jaipur

I have been to cinepolis movie theatre quite a few times now. Mostly I prefer late shows and whenever I go to the last show they always turn off the air conditioning in the middle of the movie.
I understand the environmental damage of air conditioning and conserving power but turning off the AC hours before a movie ends in a completely sealed-off theatre is a major indiscretion.

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Cinepolis India Customer Care

from Delhi, Delhi

Jun 3, 2023

Verified Support

Hi,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number, exact cinema name and email id so we can assist you further.

Regards,
Team Cinepolis

Cinepolis India Customer Care

from Delhi, Delhi

Jun 5, 2023

Verified Support

Hi,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis

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Are there any night vision cameras or cctv or other cameras in any cinepolis across pan india?
As an audience, there is no information to us about surveillance.
If it is there, then why customers are not informed about it while booking tickets....

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Address: Lake Mall Cinepolis, kolkata

I booked movie tickets yesterday via Cinepolis app and spend 1104 rupees at 11.20pm 24th May 2023 UPI reference no:[protected]
But problem is money was debited but no issued...so please refund my money.

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Cinepolis India Customer Care

from Delhi, Delhi

May 26, 2023

Verified Support

Hi Arnab,

Thanks for writing us. Could you please confirm if you have received a confirmation email from [protected]@cinepolis.in on your registered email ID? Please check your spam folder and do let us know in case if you have noted down the booking ID from the screen as well.

Regards,
Team Cinepolis

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Hi today on 22May2023. I booked 3 tickets for movie (Kerala Story) i booked this booked this ticket under age for 2 and now we want to cancel all 3 tickets. We had paid rs702 and want to get refund.

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Cinepolis India Customer Care

from Delhi, Delhi

May 24, 2023

Verified Support

Hi Sagriti,

Thanks for writing us. We would like to inform you that the tickets once booked cannot be rescheduled, exchanged, cancelled or refunded.

Regards,
Team Cinepolis

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Address: Bangalore

Hi, there is no such rule that outside food isn't allowed but why the hell the staff over here in Cinepolis, Royal Meenakshi mall, Bangalore didn't allow. The price of mere sandwich is 250-300 and then you don't allow food inside. What kind of harassment is this to public?

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Address: Cinepolis, fun cinemas, city mall, kota, rajasthan

I went to purchase movie ticket at Cinepolis fun cinemas Kota, and they said popcorn and cold drink is compulsory to buy or no movie ticket will be given, as per the term & conditions there is nothing in written that customer has to buy popcorn and drinks with movie ticket. This is to make fool the customers unnecessary charging forcefully.
However I argued with them for only ticket.
But next time I am looking for another theatre chain to avoid such harrasment.
Hopefully you can look into it and resolve it to avoid customer experience.
My ticket details for reference - invoice - 247528 & Booking id - T[protected]
However I cannot share my contact due to privacy.

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Cinepolis India Customer Care

from Delhi, Delhi

May 22, 2023

Verified Support

Hi Nilesh,

Thanks for writing us. We regret the inconvenience caused to you. We would request you to share your contact number and email id so we can assist you further.

Regards,
Team Cinepolis

N

Nilesh2023

May 24, 2023

Personal details can't be shared due to privacy concerns. So i already shared ticket details. This is not only my problem this cinema is regularly practice this unethical to all customer. Kindly talk directly to cinema, if no action can be taken then its waste to complaint here, better shift to another cinemall company.

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