Cinepolis India Complaints & Reviews

I was booking tickets through the cinepolis app and even after my account was debited i did not receive the tickets. The tickets are still show available on the app...

I am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis website . Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

Date and time of transaction: 17/07/2023 18:56:53

Order number:[protected]
Cc avenue reference:[protected]
Pay mode: UPI
Number of tickets: 3

July 15 2023; 4:50 PM show; VIP seat K5 Audi 1 in Cinepolis DLS virtue mall is malfunctioning. I have reported it to respective cinepolis employee. But no action taken.

I am writing to raise a formal complaint regarding an issue I encountered while purchasing movie tickets through the Cinepolis India verified WhatsApp bot on 15th July, 2023. Unfortunately, despite the deduction of the payment from my account, I did not receive the tickets or any confirmation of my booking.

Below are the details of the transaction:

Date and Time of the transaction:[protected], 15:25:34
Amount...

10th July. Money deducted but tickets not received.

No ac at all everyone is literally feeling the heat inside the theater stupid maintenance really felt bad awfull

Movie time 2:45Pm and management team cinepolis start movie almost 30 min late. Screen and quality of projection is bad, in between movie’s colour change in green

I have booked 3 tickets for rangabali today and I haven't received any tickets even though money got debited from my account

Cinepolis mail(centro), Arekere Main Rd, Arakere Gate, Panduranga Nagar, Bengaluru, Karnataka 560076

In this mail charging parking fee illegally

This is in regards to the IMAX ticket pricing of Oppenheimer at Cinepolis Nexus Westend, Pune. The tickets for IMAX have been priced starting from ₹1050/- while the same movie has IMAX tickets in Mumbai and Bangalore starting from ₹300/-. This seems to be a grave error and hence needs to be rectified at the earliest. Many people are waiting for the correct prices to be listed so as to book them immediately....

This is regarding the IMAX ticket pricing at Cinepolis Nexus Westend, Pune for Oppenheimer. The tickets have been priced from ₹1050/- while the same movie has IMAX tickets in Mumbai and Bangalore from ₹300/-. This seems to be a grave error which needs to be rectified immediately. Many people are waiting for the correct prices to be listed as to book them.

22nd June
Audi 6 - VIP K7, K8
Booking ID - WCNKQMM

Cinepolis DSL Virtue Mall, Survey Colony, Industrial Development Area, Gaddi annaram, Hyderabad, Telangana

played ads and trailers for 20-25 mins before start of the movie and 20 mins during interval. As a consumer, we pay the money to watch a movie and not to see unnecessary ads. Theatre owners have become so commercial that in order to make money they are torturing the audience by playing these unnecessary ads. This not an individual problem but every movie going person would face this almost in every theatre in multiplexes.

Why should I see ads when I paid money to watch a movie. If they want to show ads then they should give either some discounts or make movie free.

I know that you would not be able to muscle these guys as these people are filthy rich and have political connection but just wanted to see if Consumer Compliant Forum really works. All the best!!

Me and my friend went to watch Elemental movie at your multiplex in Ashima mall Bhopal, Madhya Pradesh, India.
During the time of the interval me and my friend wanted to go out of the movie hall, we were denied to go out by the guard at the entrance, by the manager with disrespect. He said we cant write that in terms and conditions that people are not allowed to go out in the interval but this is our company policy that you cant.

We were very heartbroken by the way we were treated and disrespected because we tried to ask questions.

I want to know in detail where this is written in company’s policy to deny people to go out in the interval against their free will.

I went to watch 11.15 show at Cinepolis Lucknow today on 25/06/23 when I went to order at the food counter the staff named Rampal refused to deliver on the seat. Very sad to see this kind of behavior from such a reputed brand. Now have to think before coming to Cinepolis again.

We visit cinepolis, Vadodara, 7 friends o[censored]s.
After starting the movie the subtitles were not readable, attaching video of proof.
And we watch English movies with subtitles only, for better understanding.

When complained to manager he replied rudely, "that is how the movie has been recorded."
Now Disney has made 60+ movies, I'm sure they know how to make their movies with subtitles.

My complain is to refund my amount as the experience was not as I paid full amount on Saturday night when pricing are already high.

And second want that manager to be fired as he is not treating us with kindness, and thinks we are stupid by giving such silly answers to customer of cinepolis.

It is stated that I have booked two vip seats J-1 and J-2 for movie 1920 Horrors of the heart at Cinepolis Airia for 09:45 AM from the Cinepolis application.
I have paid Rs. 747 for order no[protected] through my paytm account but I have not got tickets for the same.

Please resolve at the earliest and I want same seats for the same show.
Please do the needful.

I have attached payment details for your reference.

No Sir, I have not received email in spam or at any other place or booking id from screen.

please resolve this issue and confirm me what is the possible solution for my hard earned money.

Thanking you in anticipation.

I booked two tickets and my payment for that got deducted but ticket booking got failed
Please refund my amount asap. I used paytm upi for payment
UPI reference number

[protected].

It was apparent that the staff did not prioritize or pay attention to customer needs.

The service was unbearably slow, causing unnecessary delays and inconvenience. Despite the presence of a few staff members, the overall efficiency was incredibly poor, resulting in an extensive wait for basic services.

My order I'd is[protected] I issued 2 tickets. exited the app for payment on my UPI app, when I opened the Cinepolis app again the page was gone. There are no tickets shown in my booking history and no confirmation email or message for ticket booking was received but as you can see in the attachment the money has been deducted from my account. I complained thorough mail . But nothing has been done yet! Kindly look into the matter.