[Resolved]  Cinepolis India — manager

Address: 81-a medical enclave, 143001

I was watching movie with my friend at the time of interval we both goes down for eating somthing when we came and enter to audi your person came to me and ask for ticket but i have not it they ask me to came out and we gone to ticket counter and i show them my mobile which is showing the mes frm your end which is showing i baught ticket frm your counter bt your manager abuse me and tell me go out frm here
We are your regular customer the name of manager is rakesh from amritsar
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Jan 18, 2020
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2019
Cinepolis India Customer Care's response
Dear Mandeep,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at [protected]@cinepolis.com with your ticket number (94146) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Verified Support
Dec 18, 2019
Cinepolis India Customer Care's response
Dear Mandeep,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
 
1 Comment

Comments

I booked two tickets for Dabaang 3 for Cinepolis bestech mall in mohali today for 20 December 9.20 show. The money was deducted from my account but the tickets were not booked. Used the cinepolis app and upi for payment

Please help as soon as possible. Initiate the refund fast please.
...

Cinepolis India Customer Care's response, Dec 26, 2019
Verified Support
Dear Anusha,

Thanks for writing in. We would like to inform you that we have checked and found that the amount was not received by us, hence we are unable to refund the amount. Furthermore, we request you to get in touch with your respective bank for further assistance.

Regards,
Team Cinépolis

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