[Resolved] Cinepolis India — refund transaction

Kanchan Bhandari

from Mumbai, Maharashtra

May 25, 2019

Address: Moshi - Alandi Road, Pragati Empire, Pune, Maharashtra, 412105

I buy 1 l cheese popcorn transaction was done by card. The girls asked me to pay cash due to transaction error... Later i got msg of amt debited frm my card of the same amt... Girl said the amount will get refund automatically becoz transaction was failed. But here i inform u the amount is not refunded. So, i'm filing this complaint to so the helpful. I jst request you to refund the money. Thank you

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Jul 11, 2019

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Verified Support

May 27, 2019

Cinepolis India Customer Care's response Dear Kanchan,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number (75730) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:
Date of Transaction:

Regards,
Team Cinépolis

Verified Support

Jun 06, 2019

Cinepolis India Customer Care's response Dear Kanchan,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis