Me and my friends had gone to cinepolis mangalore for a 7pm show and had ordered nachos for snacks.in the additives section jalapeños were empty and on asking for a refill we were told that its empty. We asked if it’ll at least be at the interval but were rudely said no. I understand the availability issue but shows run till 10pm here. I don’t understand how they can deny everyone. Some days later when we had come for another show we were told all combos are cancelled because popcorn buckets are unavailable. This is ridiculous. How can you cancel all the combos. Even the nachos were empty. Highly disappointed. We are regular movie goers and more so in cinepolis for their good theatres and also excellent snacks. But now cinepolis is definitely not on our list. And we are terribly let down
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Feb 25, 2018
Complaint marked as Resolved
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jan 16, 2018
Cinepolis India Customer Care's response Dear Neha (Neha Shetty94),
Sorry for the inconvenience. Kindly share your contact details, Email ID along with Audi number at [protected]@cinepolis.com with your ticket number (18625) in the subject line so that our team can assist you.
Regards
Team Cinépolis
Verified Support
Jan 24, 2018
Cinepolis India Customer Care's response Dear Neha (Neha Shetty94),
We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.
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