Citibank — Clearance of Overdue payment ||effecting Cibil Score

Address: Dlf Square, M-Block, Jacaranda Marg, Dlf City, Phase Ii, Ground Floor, Gurugram

Dear Sir/Ma’am,
This is in relation to overdue balance shown as payable by Citi Bank against the Citi Bank Credit Card no. “[protected]” on CIBIL Score Portal.
In this regard, I would like to mention that the above-mentioned Citibank credit card was issued in Nov 2017, wherein, I have not done any transaction on this credit card till date.
Also, I have applied for closer of this card in past. However, the bank has not closed the credit card and charged annual maintenance fee year-on-year basis, which is now shown as outstanding for INR 1556/- as on date.
Further, I would also like to mention that said credit card was expired in Jan 2020. I have tried calling Citi bank credit card Customer care department several times, but they are not entertaining the call as credit card is expired as on date.
Considering the above, to clear outstanding payment of INR 1556/-, I have also made following payment on expired credit card as under:

S.No Payment Date and time Transaction no Amount (in INR)
(i) 30th Sept 2022 and 18:00:39.0 YICI[protected] 1557/-
(II) 27th Sept 2022 and 14:58:02.0 YICI[protected] 10/-
Total 1567

I hereby request you to kindly direct/inform Citi bank credit card team to clear status of all pending due shown against the above-mentioned CITI bank credit card and also direct them to update the status on CIBIL portal on priority basis so that my CIBIL score get improved.