Citibank — Dispute transaction: My credit card has got debited for an unknown transaction

Marghoob Ahmad

from Bengaluru, Karnataka

Nov 4, 2016

Address: Bangalore, Karnataka, 560095

Website: www.citibank.co.in

Fraud transaction happened on 11-oct-16 citibank card, rs 6, 500.00 was spent on your credit card 4386xxxxxxxx2801 on 11-oct-16 at ebay india paisa pa.
I never done this transaction however i asked to citibank people they told me to contact ebay to get more information about your transaction like, what was the product and what shipping address given for that, and if possible to cancel the transaction. Citibank gave me the transaction reference number : 437285

However, i sent a email to ebay people asking about this transaction details, so i have received the below email from ebay

Hello margoob,

This is with regards to your recent interaction with our customer support team about the status of your missing payment transaction.

We have checked our records and can confirm that the transaction was rejected by the gateway due to technical issue. So you have to contact your issuing bank for your missing transaction they will assist you better for the same.

We trust this information was useful to you.

Thanks & regards,
Resham.
Paisapay team

Now i am asking to citibank people, please provide me the correct information to the same. Because ebay india saying transaction got rejected then what is the current status.

I need the resolution for this dispute orelse no one can trust on citibank credit card

Thanks,
Marghoob ahmad

+2 photos

Was this information helpful?

No (0)

Yes (0)

Citibank customer support has been notified about the posted complaint.

Nov 04, 2016

Updated by Marghoob Ahmad Please contact
Name : Marghoob Ahmad
Email : [protected]@gmail.com
Mobile : [protected]

Nov 07, 2016

Updated by Marghoob Ahmad OMG again i got a call from citibank [protected], his name is sandeep jain. I am very much sure again this guy simply making fraud call to me asking just login to www.bankyfaciliy.in site in order to get your claim.

Please citibank people do something and take some serious action to the same.

thanks,
marghoob ahmad

Nov 14, 2016

Updated by Marghoob Ahmad Citibank customer support never notified this posted complaint, then why mentioned this status stating that "Citibank customer support has been notified about the posted complaint."..

Still i am waiting for the update but no one helping me to resolve this issue. Please let me know what needs to be done

thanks,
marghoob ahmad

Related Citibank reviews

View all 1862 Citibank Reviews

Comments

Marghoob Ahmad

from Bengaluru, Karnataka

Nov 7, 2016

Still I am waiting for the response .. again i got a fraud call on 7th Nov 2016 from [+91 [protected]], She is saying i am calling from citibank and since you raised complain against citibank for your dispute transaction 6, 500 rs, however we are going to revert your all the money in your card before that could you please provide me all the card details including your card number, date of birth, expiry date and cvv number.

Once she asked me these details then i informed her saying that citibank people can't ask my cvv number for anything however i understood this is the fraud call.

I don't know what's going on here... here i have highlighted my card details and transaction details then fraud people are getting information and calling me and asking all the details.

Citibank please resolve my issue orelse i need to stop using citibank card.

Thanks and regards,
Marghoob Ahmad