| Address: | Hyderabad, Telangana, 500093 |
Hi gulistan / ann
Absolutely 5 working days now to unblock from no credit to my suvidha savings account.
Can some one own it up and take action until resolution. You have no right to play around with customers like this. Enclosed the bounce mail on ecs for your ref. My credit scores are at stake, i am being hit by penal charges for bounces 3rd one in a row now. I need an apology mail for not sending sms alert for putting my account on no credit i have been undergoing so much of mental stress having wedding in the family with no salary drawn from citi account what a shame for a customer who is in relation with bank past 15 yrs.
Regards
Shyam n
From: qazi, gulistan [mailto:gulistan. [protected]@citi.com]
Sent: tuesday, july 3, 2018 5:16 pm
To: n, shyam
Cc: thanikkal, ann s ; sinha, apoorva ; head. [protected]@citi.com
Subject: re: account blocking - pl unblock my no credit option form my suvidha account
Mr. Shyam,
Greetings!!
We are working on your query and help resolve as soon as possible.
Thank you for banking with us.
Regards,
Gulistan qazi
Relationship manager | citibank n. A.
+91 [protected] (M) |[protected]O)
E-mail : gulistan. [protected]@citi.com
Legal disclaimer:
‘the information contained in this electronic message and any attachments (The "message") is intended for one or more specific individuals or entities, and may be confidential, proprietary, privileged or otherwise protected by law. Disclosure, dissemination, reading, copying or otherwise using or taking any action on the reliance of this e-mail or the information contained herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited and unlawful. If you are not the intended recipient, please notify the sender immediately and delete this message. Electronic messages are not secure or error free and can contain viruses or may be delayed, and citi and its affiliates and/or the sender is not liable for any of these occurrences. Citi and its affiliates and/or the sender have no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been illegitimately accessed or altered. Citi and its affiliates and/or the sender reserve the right to monitor, record, transfer cross border and retain electronic messages.’
Standard investment disclaimer:
Citibank n. A. Provides investment services as a distributor of third party investment products (Shortly referred as ‘investment products’). Citibank n. A. Does not provide investment advisory services in any manner or form. Investment products (I) are not bank deposits or obligations of or guaranteed by citibank, n. A. Citigroup, inc or any of its affiliates or subsidiaries; (Ii) are not insured by any governmental agency and (Iii) are subject to investment risks, including the possible loss of the principal amount invested. Click here for product disclaimers/information
Standard insurance disclaimers
Insurance products are obligations only of the insurance company. They are not bank deposits or obligations of or guaranteed by citibank n. A, citigroup inc or any of its affiliates or subsidiaries or any governmental agency. All claims under the policy will be solely decided upon by the insurance company. Click here for product disclaimers/information
From: shyam. [protected]@dell.com
Sent: tuesday, july 03, 2018 5:09 pm
To: qazi, gulistan [gcb-rtlb]
Cc: thanikkal, ann s [gcb-rtlb] ; sinha, apoorva [gcb-rtlb] ; head. [protected]@citi.com
Subject: re: account blocking - pl unblock my no credit option form my suvidha account
Thank you for your response gulistan.
After having heard no response till 4pm ist today after your call i have gone myself with spouse to begumpet branch and met the branch manager and submitted the required kyc document again with a request to delete my sangeetha (Spouse) name as joint account holder which i have requested in 2007 when i travelled to uk for work to take care of financials. Branch manager was clue less when i asked why the sms alert was not sent to me on no credit action which was initiated on 21st june 2019 when a customer atm / ecs / citi balance sms gets updated almost every day why not a simple message for a premier customer like me was not intimated on blockage of my account. I could have handled this situation much better and avoided such hard real life minutes past 29th june date 2019. Absolutely senseless work done by my relationship managers.
Can you / someone own it up & help expedite on unblocking the no credit my payroll department says they need another 3 days to get my salary credited into my citi’s suvidha account that means i am going face another couple of ecs bounce on my account after the 2nd july dated ecs bounce which i already had with a charged of 750 irs
Hope you understand the situation and act swiftly & resolve the query.
Regards
Shyam n
From: qazi, gulistan [mailto:gulistan. [protected]@citi.com]
Sent: tuesday, july 3, 2018 11:57 am
To: n, shyam
Cc: thanikkal, ann s ; sinha, apoorva ; head. [protected]@citi.com
Subject: re: account blocking - pl unblock my no credit option form my suvidha account
Shyam sir,
Greetings!! Apology for the delay.
We were working yesterday to fetch details about the exact reason for account block. The latest update is, i have raised query to concerned team to assign the due diligence questionnaire to me. This is in absence of your rm mr. Apoorva. I’ll call back as soon as its assigned to me. This was possibly to fetch profile details for either you or joint holder ms. Sangeeta. I understand past few days would have been quite difficult for you as we are your primary bank. Assuring i and citi will always strive to do best to serve you.
As discussed today, you were travelling during oct’17, when we attempted to reach you for the due diligence. This would have been the only reason the calls/ emails/ letters would have missed sight. So i understand the case is seriousness and genuine. Will work to the best of my ability to unblock your account. So as it resumes back to function. Requesting to stand with us strong as you have been for years. You are surely one of our valued clients!
Thank you for banking with us.
Regards,
Gulistan qazi
Relationship manager | citibank n. A.
+91 [protected] (M) |[protected]O)
E-mail : gulistan. [protected]@citi.com
Legal disclaimer:
‘the information contained in this electronic message and any attachments (The "message") is intended for one or more specific individuals or entities, and may be confidential, proprietary, privileged or otherwise protected by law. Disclosure, dissemination, reading, copying or otherwise using or taking any action on the reliance of this e-mail or the information contained herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited and unlawful. If you are not the intended recipient, please notify the sender immediately and delete this message. Electronic messages are not secure or error free and can contain viruses or may be delayed, and citi and its affiliates and/or the sender is not liable for any of these occurrences. Citi and its affiliates and/or the sender have no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been illegitimately accessed or altered. Citi and its affiliates and/or the sender reserve the right to monitor, record, transfer cross border and retain electronic messages.’
Standard investment disclaimer:
Citibank n. A. Provides investment services as a distributor of third party investment products (Shortly referred as ‘investment products’). Citibank n. A. Does not provide investment advisory services in any manner or form. Investment products (I) are not bank deposits or obligations of or guaranteed by citibank, n. A. Citigroup, inc or any of its affiliates or subsidiaries; (Ii) are not insured by any governmental agency and (Iii) are subject to investment risks, including the possible loss of the principal amount invested. Click here for product disclaimers/information
Standard insurance disclaimers
Insurance products are obligations only of the insurance company. They are not bank deposits or obligations of or guaranteed by citibank n. A, citigroup inc or any of its affiliates or subsidiaries or any governmental agency. All claims under the policy will be solely decided upon by the insurance company. Click here for product disclaimers/information
From: shyam. [protected]@dell.com
Sent: monday, july 02, 2018 7:04 pm
To: qazi, gulistan [gcb-rtlb] ; thanikkal, ann s [gcb-rtlb] ; sinha, apoorva [gcb-rtlb] ; head. [protected]@citi.com
Cc: shyam. [protected]@dell.com
Subject: re: account blocking - pl unblock my no credit option form my suvidha account
Importance: high
Hi ann / gulistan / apporva
I am still waiting from three days now for a call back from citi to unblock my no credit hold to my citi suvidha savings account.
It is very disappointing that a customer who has been transacting for almost 14 years with citi both on debit and credit cards been treated so worse, never expected such experience from citi i am living on citi all these years with 100% trust having no other bank account in person. I understand there were couple of bounces for hdfc bank but i want to challenge you to.. Can you show me couple of transactions for citi payments where i denied in paying or crossed the due dates to pay on my ready credit / credit card payments during 2014 till date??
Yes i got delayed in hdfc my home loan emi payment twice due to my parents illness which was explained multiple times however you people went ahead and put my account on no creddit on 21 july within the 45 day period from the date of delivery of your letter dt. 17th april for which i communicated to care and they assured my account will not be blocked. Kindly help in reverting back to me on phone [protected] i have already had three service request from care on the same even today ([protected] /[protected]) every care agent says they will prioritize however i have not heard from anyone since friday now the time is 7pm ist. I have a wedding in family, i have no money as my salary was returned back to my company becz of no credit. I have my servants / milk man / my kids auto fellow and van guy & school fees pending to be cleared every 1st of the month…. Please help unblock from no credit to my account asap
Do let me know the next procedures to get my account # 54xxxxxx57 back in functioning.
Regards
Shyam n
[protected]
From: n, shyam
Sent: friday, june 29, 2018 7:47 pm
To: 'qazi, gulistan '
Cc: thanikkal, ann s ; sinha, apoorva
Subject: re: account blocking
Hi gulistan
Appreciate your timely response over the phone and email. While i understand the protocols on getting my account unblocked with certain stake holders approvals which is the key reason for delay in sorting out tomorrow with in 24 hours. However as expressed over the call request you to expedite my request as there is a wedding in the family on monday at 10 am @ kutubshahi 7 tombs golconda fort.
I am seriously concerned on my account block while i can confidently say, none of my relationship manager called or emailed or received any letter asking for kyc details which i have submitted in the month of march already walking up to begumpet branch in person. As stated in the month of may.
Awaiting for your call tomorrow
Best regards,
Shyam n
Microsoft office business manager
Dell client software product group
Mobile: 91 [protected]
Ask every customer, “did you know that office isn’t included on this pc?
Do you typically use outlook, word, excel or powerpoint?
From: qazi, gulistan [mailto:gulistan. [protected]@citi.com]
Sent: friday, june 29, 2018 7:32 pm
To: n, shyam
Cc: thanikkal, ann s ; sinha, apoorva
Subject: account blocking
Mr. Kumar,
Greetings!!
As discussed, the account is currently blocked and will need time to get it unblocked. We will manage it on best effort basis and we need time till monday 2nd july’18. I understand it’s a salary account and it will be difficult to manage finances over this weekend. Assuring to help and keep you informed on case progress of any kind. I had offered for call back tomorrow, however, since sending this interim email revert. I’ll follow up at my end, and call back tomorrow in case of fresh update. Or else will surely reach out on monday.
Thank you for banking with us.
Regards,
Gulistan qazi
Relationship manager | citibank n. A.
+91 [protected] (M) |[protected]O)
E-mail : gulistan. [protected]@citi.com
Legal disclaimer:
‘the information contained in this electronic message and any attachments (The "message") is intended for one or more specific individuals or entities, and may be confidential, proprietary, privileged or otherwise protected by law. Disclosure, dissemination, reading, copying or otherwise using or taking any action on the reliance of this e-mail or the information contained herein by anyone other than the intended recipient, or an employee or agent responsible for delivering the message to the intended recipient, is prohibited and unlawful. If you are not the intended recipient, please notify the sender immediately and delete this message. Electronic messages are not secure or error free and can contain viruses or may be delayed, and citi and its affiliates and/or the sender is not liable for any of these occurrences. Citi and its affiliates and/or the sender have no responsibility for unauthorized access and/or alteration to this communication, nor for any consequence based on or arising from your use of information that may have been illegitimately accessed or altered. Citi and its affiliates and/or the sender reserve the right to monitor, record, transfer cross border and retain electronic messages.’
Standard investment disclaimer:
Citibank n. A. Provides investment services as a distributor of third party investment products (Shortly referred as ‘investment products’). Citibank n. A. Does not provide investment advisory services in any manner or form. Investment products (I) are not bank deposits or obligations of or guaranteed by citibank, n. A. Citigroup, inc or any of its affiliates or subsidiaries; (Ii) are not insured by any governmental agency and (Iii) are subject to investment risks, including the possible loss of the principal amount invested. Click here for product disclaimers/information
Standard insurance disclaimers
Insurance products are obligations only of the insurance company. They are not bank deposits or obligations of or guaranteed by citibank n. A, citigroup inc or any of its affiliates or subsidiaries or any governmental agency. All claims under the policy will be solely decided upon by the insurance company. Click here for product disclaimers/information
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