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Citrus Payment Solutions Complaints & Reviews

www.citruspay.com
3.2
Updated: Aug 12, 2023
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Citrus Payment Solutions reviews & complaints page 142

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R
Raksha_Manel
Feb 15, 2017
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Amount debited from my account but payment to airtel failed

Address: Bangalore, Karnataka, 560079
Website: Airtel

I paid the current outstanding airtel postpaid bill today (15th feb 2017) using netbanking mode of transaction. Half way through the transaction, the screen showed up that 'Payment was unsuccessful'. But the amount (2875) is debited from my account but the payment was unsuccessful. Reference number of the transaction is[protected]. Kindly look into this matter ASAP. Please refund or update my balance....
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Deepmala Narendra Mehta
from Gagret, Himachal Pradesh
Feb 12, 2017
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Want to delete saved card

Address: Solan, Himachal Pradesh, 173205

I paid a payment by citrus but i added s
Card.
I paid my covocation fee from ignou site but i added my credit card details by mistake .

Kindly help me to delete.
I also wanted to sign in nd sogn up on citrus site. But when i want to login ot is showing no registered account and when i wanted to sign up it is showing already registered.
I am not getting what to do now.

I want to delete...
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R
Ramesh Daida
from Hyderabad, Telangana
Jan 24, 2017
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Money deducted from account without any reference id

Address: Hyderabad, Andhra Pradesh, 500089

Hi,
I have made a online payment of 673.51 to svs gas agency on 24/01/2017 by using icici online payment mode.. i did not get confirmation of successful transaction but amount was deducted. there was no reference id generated. if transaction was successful, i need to provide proof to gas agency and the receipt was not generated. please assist m eon this.

Thanks...
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P
pavan3187
from Pune, Maharashtra
Jan 21, 2017
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Refund Request

Address: Jalgaon, Maharashtra, 425201
Website: www.goair.in

Dear Sir,
With reference to above, I pawan raghunth patil request you. the refund of amount rs 48798/- transferred on 07/12/2016, transaction id sbi is IGAAJWNWH1 and citrus reference no [protected] as I have tried to book Air ticket through Go Air website and paid then state bank of India net banking facility through my a/c was debited my ticket was not booked so I contacted to customer care as per their advise so I have initiate...
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G
Giri Ja Jarvis
Jan 20, 2017
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Withdrawal status update

Address: 560056
Website: citrus

I made payment for bigbasket BBO[protected] and my account has been debited
585 rupeees. The reference id for this transaction is
INB/[protected]/CITRUS PAYMENT SOLUTIONS.
But my order status says its awaiting for payment. Please update the
order status to paid as i have made payment through online netbanking
and above are the transaction details....
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N
Niranjan Kale,PMP®, TOGAF
from Mumbai, Maharashtra
Jan 15, 2017
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Payment disputes : amount deducted however tag was not recharged. Need reversal of amount.

Address: 400077

I payed around 11:07 am an amount of 1165 rs through hdfc netbanking via citrus to mepinfra pay. The amount got deducted but my tag did not get recharged. I used immediately another payment gateway and payed via hdfc netbanking and it was successful. Citrus has consumed this amount. I have bank transaction to prove the same. Please find attached error snap shot. It says internal error. How the payment gateway allows amount to be debited from...
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E
Exalta
from Delhi, Delhi
Jan 15, 2017
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I made payment to hathway through citrus gateway

Address: New Delhi, Delhi
Website: www.hathway.net

Hello everyone,
i made a payment to hathway internet service provider by citrus payment gateways i got message that payment failed but amount debited from my canara bank account. i messaged several message to hathway with statement clearly states citrus name but they got denied message from citrus.i contacted bank but they told payment has been transferred to citrus.
worst service provider may be they are fraud...
Please...
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A
ajinkyasathe
from Kalas, Maharashtra
Jan 12, 2017
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Airtel 4g bill payment declined message but money debited from hdfc bank account

Address: 411051

I paid bill for airtel 4g number [protected] through "My airtel" mobile app through hdfc netbanking. I received response from citrus payment as transaction declined. but the money is debited from hdfc account.
on January 11, 2017.
Hdfc banking details on transaction:
Cheque/ref no[protected]
Narration:[protected]/CitrusAirtel
airtel txn ID:[protected]...
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S
subranil1981
Jan 10, 2017
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ICICI Prudential Premium Deducted from Bank but premium did not get payed

Address: 700081

Below are the details of the transaction I made to pay the ICICI Prudential premium from HDFC bank and its been 2 days have not heard anything on this. Premium is still unpaid whereas amount is deducted from bank account.

Narration [protected]- CitrusICICIPrudentia
Ref No.[protected]

I have sent an email to ICICI Prudential team as well but no update from them. Also, as per bank they have no role...
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P
Pratap Selvakumaran
from Chennai, Tamil Nadu
Dec 31, 2016
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Unsucessful transaction

Address: 600037

I have used citrus pay to recharge my airtel no [protected] for 50 rupees through net banking corpretail.com on 31/12/16 at 9.54 pm. The amount has been debited from my account but i get transaction incomplete page and i am not recharged with particular amount. The otc no is [protected]. Please check it immediately and do the needful. If the transaction is incomplete refund the money, if the transaction has hapenned recharge should be...
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A
abhishek pandeya
from Chennai, Tamil Nadu
Dec 31, 2016
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Payment deducted by credit card but mobile not charge and payment not refund.

Address: Lucknow, Uttar Pradesh, 226012
Website: www.telenor.in/recharge?utm_source=google&utm_medium=Search&utm_campaign=Rx-Telenor-Brand-Ci

Sir this is abhishek pandey, we recharge successfully four time many mobile numbers, but one transition is 40 rupees amount in uninor no-[protected] is not done. My 40 rupees amount is dedicated in credit card no. [protected] date-31/12/2016 time-11:30 am but session is out, uninor number - [protected] is not recharged and payment is also not refund in my creadit card account. Sir kindly pursue to settle my dedicated amount is settle....
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S
Shouvik Mitra
from Samastipur, Bihar
Dec 29, 2016
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Money not credited in my bank account

Address: Mumbai City, Maharashtra, 400052

Dear sir,
There has been an issue with my refund of 5000in my bank account from Citrus wallet
I had made a withdrawl of Rs 5000 from citrus wallet to my bank account on 21/12/2016
I was supposed to get the refund of Rs 5000 within 4-7 days. Whereas my status on the site shows amount sent to bank but I have gotten no such amount on my bank account. Please take into consideration my problem and make the refund ASAP. I...
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M
Muruganandhan Baskaran
from Bengaluru, Karnataka
Dec 29, 2016
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Resolved

Rupees 400 payment taken wrongly.please refund the amount

Address: 607006
Website: bank of baroda.com

REFUND THE AMOUNT. sir my name is muruganandhan .i have applied exam of bank of baroda .after the application process.next stage of mode of payment option comes .the amount of 400 rupees paid in the transaction on line transfer.the transfering the amount of 400 rupees is not process.failed comes and expired will comes.the amount also taken sir.so please kind me return and refund the amount quickly sir....
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A
Arpitb
from Jabalpur, Madhya Pradesh
Dec 29, 2016
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Request for reversal of payment of Rs.540

I have submit on line exam fee on Dec 28, 2016 11:50:39 PM for MPPSC FOREST SERVICES through net banking against Application no PFS[protected]. According to CITRUS my transaction with MPOnline using Citrus was successful, but Mponline status shows that fee has not paid yet. I did contact mponline customer care but she told me that Citrus has not transferred the money. Please refund my Amount of Rs. 540 (FIVE HUNDRED FOURTY ONLY)
br...
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फ
फ़ैजल शेख़
Dec 27, 2016
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Regarding payment refund

Address: Vadodara, Gujarat, 390019
Website: payonline.hathway.com/HathwayPG/QuickBill/QuickBill.html

Dear sir,
This is Faizal Shaikh customer id :- 1520516. Today I was trying to renew my broadband connection plan through online and renewal amount was 6325/- INR. I completed payment process and at the same time session was expired so I tried again and second time I have received hatchway online payment receipt. But now the issue is 6325 /- deducted twice from my account.

Kindly advice what should I do next ? here...
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N
Nishi Kawale
from Pachora, Maharashtra
Dec 27, 2016
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Receipt not received

Address: Nagpur, Maharashtra, 440010
Website: litnagpur.in

I have paid rs 2295/_ on 25 dec 2016 at 6pm towards my exam fee but i have not received the receipt of same so please send me the receipt at the earliest i have to submit this receipt at the institute within two days so please send it on my email payment reference no. Is [protected]igaamnxjm2 i have to submit this receipt before 29 dec 2016 for my admission in second semister of my b. Tech course if i will not submit this receipt to my...
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M
madhup123
from Chandigarh, Chandigarh
Dec 24, 2016
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Request for reversal of payment of Rs.2557.70/=

Address: 110043

I have submit on line exam fee on dt 21.12.2016 of class xii for nios april exam 2017 through my hsbc credit card against roll no[protected]. After coalition the password entry it was display that not success full/time out error. But i have received massage two times. When i checked my hsbc account then two times of amount rs 1278.85/= debited from my a/c to your account ie citrus payment but not success any time. Please refund my amount...
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S
Sangzuala1234
from Silchar, Assam
Dec 20, 2016
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Resolved

Complaint on lost of refund

Address: 796081
Website: shopclues.com

I Have ordered Infocus M370i from shopclues on 14th November 2016. And made a prepaid payment. The company cancelled my order without notice after waiting 20 days for delivery. The refund is credited at 8/12/16(they said it) via Citrus pay. But today is 20th dec 2016 still not getting that refund its been 11 days. Is there anyway to get back my money, should i go to consumer forum and court. Please help me
ARN 75503726344010487665406...
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S
Sangzuala1234
from Silchar, Assam
Dec 20, 2016
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I have not receive my payment refund of my cancelled order from shopclues.com

Website: shopclues.com

I Have ordered Infocus M370i from shopclues on 14th November 2016. And made a prepaid payment. The company cancelled my order without notice after waiting 20 days for delivery. The refund is credited at 8/12/16(they said it) via Citrus pay. But today is 20th dec 2016 still not getting that refund its been 11 days. Is there anyway to get back my money, should i go to consumer forum and court. I want to case a file on this issue. Please help...
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G
Gurpreet Bhati
from Pune, Maharashtra
Dec 19, 2016
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Payment Deducted but not received by BigBasket.com

Address: 411057
Website: bigbasket.com

I was paying through net-banking (ICICI) and towards the end of transaction when I paid from my bank website I got redirected to citrus wepage showing session expired.
Then I checked my bank account balance, the amount was deducted from there, but then I open my dashboard in Bigbasket.com I was still showing that amount hasn't been paid yet.
Please assist me in this matter....
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