[Resolved] Club Mahindra Holidays — Non refunding

rinsal

from Thrissur, Kerala

Oct 30, 2024

Website: holidays.clubmahindra.com

I have joined with club mahindra as they have agreed the term they will give me 2000 joining bonus and 950 as regular points, until now i havent received the joining bonus,
i book the club mahindra resort in munnar and they denied the room for me and my family by conveying thie rools and regulations and they havent refund the points, the resort they have shown as i took the room and there is no refund

i have sent several emails for requesting the cancellation and refund, there isnt any action taken yet, they just keep sending the email by accusing that am not available < but there is no calls from them

complaint by
rinsal palayamkott shajahan
3031424 : memebership number
email : [protected]@outlookcom

complaint by

rinsal palayamkott shajahan

Was this information helpful?

No (1)

Yes (0)

Nov 30, 2024

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2024

Club Mahindra Holidays Customer Care's response Hello Rinsal, this is not the kind of experience we wanted you to have and are here for you. Please be assured that we have forwarded this to our team and they will reach out to you soon to address the same.

Jan 06, 2025

Updated by rinsal complaint not resolved

please find the attached email by informing zero refund

Dear Mr. Shajahan,

Greetings from Club Mahindra !

With reference to the cancellation request of your Club Mahindra membership, we would like to acknowledge that your cancellation request is registered with us, and Cancellation Request no is 112-015. As the cancellation is registered all the future EMIs are on hold and would not be banked.

As you are aware, your membership was enrolled on 04/03/2024. The Member Application Form with the contractual terms has been duly agreed and signed by you after having submitted appropriate and requisite KYC documents. Moreover, your membership was validated by yourself on 19/03/2024 which must have walked you through the nuances of the membership, verified the enrolment benefits and the credentials of the Member Application Form. Neither were any incongruities raised about the matter of concern nor was the offline conversation or the email from the Sales Representative notified immediately upon your membership enrollment.

Please note membership document contains the required information about cancellation of Club Mahindra membership we would request you to refer the same and connect with us accordingly. We would like to draw your attention to clause of the membership Terms & Conditions which states that,

60% of the total membership cost is towards Admission Fees which is non-refundable.
The refund is applicable in the remaining paid amount on proportional basis post deducting - holidays taken and other gifts availed.

You have paid a total of Rs. 210932/- till now for your membership. Since this amount is less than 60% of the total amount, there is no refund applicable.

Thank you for providing us the opportunity to be of service to you.

Warm Regards,
Tom Varghese
Member Experience Management