Sir
I had lodged against a ULIP selling agent of Aegon Reliagre.
I am sending accross the complaint as well as their response.
The key issue here is not whether I get my money back or not, but the fact that:
a. company does not acknowledge the fact that their agent has misled the customer and misrepresented the features of the policy.
b. Stark unwillingness of the company to take action against the undisciplined Sales force.
c. Penalizing the same by blocking the commission etc paid out to agent for selling this policy (as it was done through fraudulent means).
The key takeaway from the kind of redressal and response I have received is that Aegon Religare company seems to be encouraging such fraudulent means and practices.
Regards
Akshaya Pandey
(A person cheated by your aegon reliagre representative)
M: [protected]
[protected][protected][protected][protected]
From: customer.[protected]@aegonreligare.com
To: [protected]@hotmail.com
Date: Tue, 21 Jun 2011 15:34:06 +0530
Subject: RE: Spam: RE: FW: Regarding Policy Number:[protected]
Dear Sir,
Thank You for writing to us at AEGON Religare Life Insurance Company Ltd.
I will like to inform you that we had sent a letter with regards to your complaint resolution at your registered mailing address on June 15, 2011.
Please find the attached soft copy of the same for your reference.
Thank you for trusting and choosing Aegon Religare Life Insurance.
Regards,
Samira Meghani
Executive-Customer Relations
AEGON Religare Life Insurance Co. Ltd.
[protected] Original Message[protected]
From: Akshaya Pandey
Received: 18/06/2011 11:37
To: Customer Care; Customer Care
Subject: RE: Spam: RE: FW: Regarding Policy Number:[protected]
Hi
Its been over 13 days since I made this complaint. I am yet to receive any update regarding the same.
If you say that you are "committed having the best customer care", then the lest can be expected is that you take some action against the fraudulant agents you people hire and provide a timely response to the customers.
Regards
akshaya
[protected][protected][protected][protected]
From: customer.[protected]@aegonreligare.com
To: [protected]@hotmail.com
Date: Tue, 7 Jun 2011 15:54:46 +0530
Subject: RE: Spam: RE: FW: Regarding Policy Number:[protected]
Dear Sir,
Thank you for bringing this to our attention. We appreciate customers who let us know when things aren’t right.
I apologize for the annoyance/inconvenience that this may have caused to you.
I will like to inform you that we have made a note of your complaint and you will receive a resolution within 10 working days.
Your complaint reference number is ARL-334598-VT40P2.
Incase of any further information required, please feel free to call us on our Toll Free number[protected] from Monday to Sunday between 08:30am till 08:30pm or write in to us at customer.[protected]@aegonreligare.com or visit our website at www.aegonreligare.com
Regards,
Samira Meghani
Executive-Customer Relations
AEGON Religare Life Insurance Co. Ltd.
[protected] Original Message[protected]
From: Akshaya Pandey
Received: 06/06/2011 18:43
To: Customer Care; Customer Care
Subject: RE: Spam: RE: FW: Regarding Policy Number:[protected]
The policy details:
Policy Number:[protected]
Name: Arun Kumar Pandey
Life Insured: Akshaya Pandey
Regards
Akshaya
[protected][protected][protected][protected]
From: customer.[protected]@aegonreligare.com
To: [protected]@hotmail.com
Date: Mon, 6 Jun 2011 18:36:36 +0530
Subject: Spam: RE: FW: Regarding Policy Number:[protected]
Dear Sir,
Thank you for bringing this to our attention. We appreciate customers who let us know when things aren’t right.
I apologize for the annoyance/inconvenience that this may have caused to you.
I will like to inform you that the policy number provided by you doesnot correspond to any policy. I request you to kindly provide us with the correct policy number so that we can assist you accordingly.
Incase of any further information required, please feel free to call us on our Toll Free number[protected] from Monday to Sunday between 08:30am till 08:30pm or write in to us at customer.[protected]@aegonreligare.com or visit our website at www.aegonreligare.com
Thank you for trusting and choosing Aegon Religare Life Insurance.
Regards,
Samira Meghani
Executive-Customer Relations
AEGON Religare Life Insurance Co. Ltd.
“We are committed to provide the best Customer Service Experience in Insurance Industry!!”
[protected] Original Message[protected]
From: [protected]@hotmail.com
Received: 04/06/2011 14:42
To: Customer Care; Customer Care
Subject: FW: Regarding Policy Number:[protected]
Policy Number:[protected]
the name of agent was Mr. Nitin Kumar kashyap
Code: 10009080
Its really pathetic to note that the online complaints form on your website also does not function properly. Really Pathetic and shameful.....
[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@aegonreligare.com
Subject: Regarding Policy Number:[protected]
Date: Sat, 4 Jun 2011 08:45:44 +0000
Sir
It is disgusting to note that Aegon Religare is relying on unscrupulous agents in order to sell its products.
While selling me the policy , the agent misrepresented the policy and falsified many of its features to me and my father:
a. He had mentioned that I need to pay the premium for only three years, however, the term of poliy mentioned in the document is 20 years.
b. He has assured me of returns of over 20% over next three years, however in the latest policy statement I have received, dated 31/03/2011, the fund value is only Rs. 14399. That is inspite of the fact that I have paid over 45, 000 as premiums for the policy.
c. He had also mentioned that i could withdraw money after 3 years at no extra charges, however, the is some penalty
considering the above I would request to take the following actions:
a. stop any commission being paid to that ( unscrupulouss/fraduster ) and recover any commission that has been paid to him.
b. Refund my money as it is the representatives of your company who have misrepresented the facts about the policy.
c. Inform me about the action taken against the agent.
d. Why I should not file the formal complaint with IRDA regarding such filthy and unethical practices.
This issue has been raised again and again, however, it seems that the companies are simply not interested in controlling such practices and in fact encourages such unethical practices by providing hefty commissions to the unscrupulous agents.
Regards
Akshaya Pandey
[protected]
(A person cheated by your organization's representative)
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