[Resolved] Air India Express — non receipt of refund

[Resolved] Air India Express — non receipt of refund

G G Kumar from Ernakulam, Kerala Dec 12, 2007

I made on-line booking using my SBI Credit card [protected] on 23.5.07 for return trip to Colombo by Air India for Mr. Pranav Dheeraj Gundlapalle (my son). The ref number is PNR IXO 1729226 I had cancelled the booking on 31st May. I understand from SBI Cards that they are not in receipt of refund for the cancellation. Details of the booking: Due to problem in computer (browser) I had entered twice. I understand from SBI Cards that two claims have been preferred. The two RF Numbers are RF 00901278 & RF 00901463 each for Rs 6350 each. Whereas RF 00901278 failed, RF 00901463 resulted in PNR IXO 1729226 and I got the excess debit rectified in June. In July I received the credit for cancelled ticket - Rs 6,350. However, I am surprised that another debit was raised in August towards the transaction. Air India had demanded for cancellation charges of Rs 635 and was paid by me. I am yet to get the refund money from Air India. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

Mary Seema Miranda

Jun 14, 2008

I went along with my husband to enquire about the formalities in sending my son alone. As the security opened the door, I approached one of your staff. She told me to wait for my turn. After sometime she was telling her security to come and sit in her place to work. This was an insult to us and we return back. Please inform your staff to behave properly atleast in front of your customer. She can atleast tell us that the time is over and you can come tomorrow.