| Address: Kozhikode, Kerala |
See the below email date & other details :-
----- Forwarded Message -----
From: customersupport <[protected]@airindiaexpress.in>
To: 'Shijuraj Kolayadathuparamba' <[protected]@yahoo.com>
Sent: Saturday, 31 August 2013 11:18 AM
Subject: RE: FOLLOW UP Fw: CANCELLATION REFUND
Thank you For choosing to fly with Air India Express.
On going through the records it appears that the refund is processed on 09/07/2013 as is evident from transaction shown below processed by our account.
1402.86 INR REFUNDED///CHQ NO 003608...19/06/2013
Confirm if you have not received the refund to your card. If you have not received kindly send the scanned copy of your credit card statement for the period 09/07/2013 18/07/2013 to [protected]@airindiaexpress.in &sg.[protected]@airindia.in
The above mentioned refund not yet received and see the new mail from customer care dept. and my reply :-
Dear sir,
I had expected your fast action as per your below reply, this is the 7th day from your last mail. i didn't receive any mails from your finance dept yet.
It is shame of our country, I am very dissappointed in this silly case couldn't solve from our Air India finance dept. [ A big public sector company in our nation].
I am trying to get the refund from the last Aug 3rd - 3 months over. it is too shame.
----- Forwarded Message -----
From: customersupport <[protected]@airindiaexpress.in>
To: 'Shijuraj Kolayadathuparamba' <[protected]@yahoo.com>
Sent: Wednesday, 9 October 2013 11:25 AM
Subject: RE: FOLLOW UP Fw: CANCELLATION REFUND
Dear Sir / Madam,
Thank you for choosing to fly with Air India Express.
We are extremely sorry for the previous mail.
Kindly note that we have forwarded your mail to the finance department with urgent reminder who will investigate your case and take appropriate action.
We hope the above information is sufficient. Please feel free to get in touch with us for any further clarification.
Best Regards,
Customer Support (CD)
Air India Express.
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