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I lodged a complaint for my Landline phone no.[protected] on 30-11-11 vide complaint no. 8080794,( in mid November also) at the centralized complaint centre.
Firstly nobody comes for few days,then after a lot of persuation & calling different ph. nos. given by the ever apologetic call centre empolyee (since they know their service pattern), a technician DOES NOT come.I receive a message that my complaint has been solved.
Again I lodge a complaint on 3-12-11, complaint no. 8233658, NOBODY comes,call centre person in their ever-apologetic response keep assuring redressal within a few hours,NOTHING HAPPENS ! NOBODY comes.
Same complaint repeated on 5-12-11 & 7-12-11, THE SHAMELESS SYSTEM STILL DOES NOT WORK.
I wonder if I must contact MR.S.B.MITTAL,as nobody else in his ?? esteemed organization wants to work/listen ?
Or I will have to change my service provider.Even Govt. deptts. work better.
A thousand lamentations to such system/people.
Firstly nobody comes for few days,then after a lot of persuation & calling different ph. nos. given by the ever apologetic call centre empolyee (since they know their service pattern), a technician DOES NOT come.I receive a message that my complaint has been solved.
Again I lodge a complaint on 3-12-11, complaint no. 8233658, NOBODY comes,call centre person in their ever-apologetic response keep assuring redressal within a few hours,NOTHING HAPPENS ! NOBODY comes.
Same complaint repeated on 5-12-11 & 7-12-11, THE SHAMELESS SYSTEM STILL DOES NOT WORK.
I wonder if I must contact MR.S.B.MITTAL,as nobody else in his ?? esteemed organization wants to work/listen ?
Or I will have to change my service provider.Even Govt. deptts. work better.
A thousand lamentations to such system/people.
Hi,
I am Ramki. I have been using Airtel connection for more than 4 years. For Each and everything I have to use booster card. For call cost cutting and Messages I have put 225 booster card. since long time I have been using this booster card. Yesterday I Put that card. But Today I was charged Rs 0.75 for message. When I called Customer, they are telling like, recently they changed the plan. Only Airtel to Airtel the messages are free for this booster.
My Question is why they are not informing us earlier. I have been getting useless messages from Airtel Daily. But they are not informing this type of plan changes. What happened to the amount i Spent on this booster.
when I asked customer car, I was not informed regarding this. Their Response was, since it is changed all over tamilnadu, we were not able to send messages. we informed some dealers. What an irresponsible reply from them. I need my money back or else I want Free message service. What Can I do?
Please suggest me.
I am Ramki. I have been using Airtel connection for more than 4 years. For Each and everything I have to use booster card. For call cost cutting and Messages I have put 225 booster card. since long time I have been using this booster card. Yesterday I Put that card. But Today I was charged Rs 0.75 for message. When I called Customer, they are telling like, recently they changed the plan. Only Airtel to Airtel the messages are free for this booster.
My Question is why they are not informing us earlier. I have been getting useless messages from Airtel Daily. But they are not informing this type of plan changes. What happened to the amount i Spent on this booster.
when I asked customer car, I was not informed regarding this. Their Response was, since it is changed all over tamilnadu, we were not able to send messages. we informed some dealers. What an irresponsible reply from them. I need my money back or else I want Free message service. What Can I do?
Please suggest me.
Make it a habit of regularly visiting their site to get information about plan changes. Moreover they have in their terms and conditions that any plan can be changed anytime without information.
Though it is not a best practice on their part but we shud also be proactive on our part.
Though it is not a best practice on their part but we shud also be proactive on our part.
I'm using airtel for more than 2 years.Every 3 months i use 225 booster for reduced call rates.before 3 months they increase the other mobiles call rate as 60p/min in that booster plan.Now they removed the 9000 free SMS(Local/National) from this plan.I recharged with this plan day before yesterday.They didn't inform me about this new plan.when asked about this, their reply is not satisfying.
Now i realised that BSNL is better which i used before 2 years...
Now i realised that BSNL is better which i used before 2 years...
I have taken Airtel 3G data card and speed was in 20 kbps and i called technical support for poor signal and speed it's been more than 15 times i called them none of them responded properly finally ,i throwed Airtel 3G Datacard Worst service from Airtel useless technical team
sir,
pls give me details. Mobile number [protected]
pls give me details. Mobile number [protected]
i have applied for MNP from idea to airtel on 5th august'13 though its more than 15 days there is no action or updates from the service provider. On contacting the executives in their office they don't even respond properly in giving the status. This is the 2nd time i am writing a complaint against airtel from this you can very well figure out how poor the service.
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+91 96 6339 5551
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+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
Bharti Airtel Limited — Refund of Payment for installation of new connection - (After Aitel confirm that they are no capable to provide a new connection)
Good Morning!I applied for Airtel IPTV/Broadband Service on July 21, 2011.
The form was filled and payment was made in cash (Amount INR 1750/-) wide receipt# 16070066 dated July 21, 2011
and Xerox copy of all the required self attested documents were also provided the same day to Airtel's executive
named Mr. Kamal Sethi who was accompanied by Mr. Tushar Verma (Territory Sales Manager).
I had a very touch time chasing Airtel people to know about the status of the installation of the new connection, which is a process of only 7 days to the maximum.
On August 20, 2011, which after one month of submitting the payment to Airtel, I got a call from Airtel stating that Airtel is not capable of
providing a connection to me and the amount deposited in cash will be refunded by the means of cheque and this process will take 45 more days.
Firstly i do not understand as to why i can not get the connection when the people next door have airtel broadband connection? Secondly if this was the case then why did airtel people got my application filled and why the money was taken from me? How can it take 30 days to decide the ineligibility, when my home is not even 300 meters away from the Airtels office in sector 57?
Why do i have to suffer because of Airtels ineligibility?
Then one day a person named Mr. Pankaj from Airtel's Appelet team called to confirm that the refund will be processed by September 09, 2011.
Till today I have not for my refund.
Why should suffer for Airtel's ineligibility. Who gave them the right to block my money like this.
Please help.
Shiv Kumar
[protected]