[Resolved]  Apple iPhone — cheating case

hi,

i have recevied a mail from [protected]@btconnect.com on 3rd febuary staying that "We are wholesale company of different brands and models of brand new unlocked phones like,Nokia ,Sony Ericsson, Apple Iphone, HTC Phone, Samsung Phones etc.Below are short listed items in stock. Buy 3 Units get 1 Unit free

WARRANTY
We give 1 year warranty for every product sold out to our costumers, our products are company class 1 tested and approved by Global standard organization of wireless industries.

Email:[protected]@electronicsmobilesltd.com
[protected]@live.co.uk"

so i mailed then i am interesting in buying iphone 1no they reply me back staying that

"APPLE IPHONE ORDER‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 05 February 2010 15:31PM
To: [protected]@hotmail.com
Dear Customer,

Thank you for your interest in our company product.The Apple Iphone 3G is brand new product that comes along with all accessories carefully packed from the factory with 12 months international warranty from the manufacturer to our company.Sim free works with all Networks,its English and Arabic Language enabled.

We ship out Via FedEx and shipment to your door step takes 2 working days for your package to get delivered to your door step worldwide.We accept payment via Western Union Money Transfer and full payment must be confirmed before we can proceed with shipment and get back to you with your order tracking number from FedEx so you can verify to know when your package will arrive at your door step.

APPLE IPHONE 3G UNLOCKED...........$300USD

APPLE IPHONE 3G-S32GB ....................$350USD

We offer a free shipment for every item purchased.If you are able to buy 3 Units of our Product additional 1 Unit will be given to you for free
If you are strongly interested in buying they items from us kindly get back to us with your full shipping details so we can get your order packed and label it with your provided information.


Thanks for Using Electronics and Mobiles Ltd

Jasmine

Online Sales Rep"

then i asked how to trust wheather its gunieus or not they give me thier website add by other mail

"Hello ,

Thanks for your interest once again ......We are registered and Approved company,we deal on all kinds of Apple products.The Apple Iphones are Originally made by Apple in United State of America .You are 100% assured of getting your order after making payment.Since you are buying from India Payment will be made via Bank to Bank Transfer before we can proceed with delivery.Delivery of your items are 100% guaranteed so you have not to bother about our Company .The total amount payable for 1 Unit is $350usd while for 4 Units is $1050usd

We issue out Our Company Sales Proforma Invoice before payment is made for reference purposes.Kindly get back to us now with your full shipping details so we can issue out Our Company Proforma Invoice .

You can log on to our Company website to find out more about and our company legitimacy

www.electronicsandmobileltd.com

If you are strongly interested in purchasing the Apple Iphones from us kindly get back to us with your full shipping details so we can get your order processed for shipment while we forward you with our company Accountant payment details as soon as we confirm your payment we will proceed with shipment and get back to you with your order tracking Number from fedEx so you can verify to know when your order arrives at
your door step.

Thank you in Advance as we look forward for a long term business relationship.


Thanks for Using Electronics and Mobiles Ltd.

Jasmine"

then i told i ill order 1 nos n white color n how to trf money they said pay by western union i found out that v cant pay by western unoin i told then so later on they gave me others account of icici bank in india

"Bank Details‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 06 February 2010 20:42PM
To: [protected]@hotmail.com
Dear Customer,

Thank you once again for getting back to us...Yes we have received your full shipping details and your order will be packaged and labeled for Shipment .

Here is our Company Bank details for the payment .

BANK NAME:ICICI BANK

NAME: A.S TRADERS,

CURRENT A/C NO:[protected]

BRANCH: HAZRATGANJ, PANBDPPP3069R

AMOUNT: $350USD

Make payment and get back to us with the payment Slip after Confirming your payment we will proceed with shipment and get back to you with your order Tracking Number from fedEx for confirmation.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i told thou. bank i can pay by dollars so as per indian rupee $350 ill be Rs.16,500/- they too agreed

then on 8th febuary i paid the said 16,500 n send then a scanned copy of the pay in slip

in return i rec. there mail

"Dear Customer,

We are very sorry for the late response...Yes your payment have been received and we have shipped out your order as assured you but there is a little update with delivery at the moment .Our Company Director have instructed that 1 Unit of Apple Iphone can not be delivered as our Company minimum order purchase is 4 UNITS( BUY 3 UNITS GET 1 UNIT FREE).

You have made the payment of $350usd,so you are advised to proceed with the remaining $700Usd so that the 4 Units of Apple iphone 3GS 32GB can be delivered to you .As a matter of fact from the fedEx shipping label sent to you.its clear that your Tracking Number has been covered and your order is on Hold and will be delivered to you once the balance payment is made.

You are hereby advised to proceed with the balance payment now so that your order Tracking Number will be released to you and your order can be delivered to you at the address you have provided .Without the balance payment we have been told and instructed that no delivery will done.

Thanks for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i was shocked to hear this then again i reply then that u have cheating me my order is for only 1nos then why should i pay more money i requested them to send the goods

"Dear Customer,

We understand your plight but our Company Director have instructed that the Company minimum order is 4 Units and full payment must be confirmed before your order can be delivered to you .

I will advise you to look for the Money and balance up immediately so that your order can be delivered to you.Your order have been shipped out already talking about cancelling your order will not be too easy.

Please be advised that nobody is trying to play Smart games with you but always here at your service .

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

then again i requested then

"Your Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 21:02PM
To: [protected]@hotmail.com
Dear Customer,

We can not cheating you in anyway since the items have been shipped out already .We have agreed you pay 50% of 700Usd after getting the items then you balance us but you have to assure us you will not run away with our Balance .

Waiting to hear from you now .

Thank you for Using Electronics and Mobiles Lts.

Jasmine

Online Sales Rep"

i again requeted then

"Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 21:53PM
To: [protected]@hotmail.com

Dear Customer,

What we are talking about here is this you go ahead and pay half of $700usd after getting the 4 Units of the Apple Iphone on Wednesday then you send us the balance of $350Usd.

What you are asked to send now is $350usd after receiving the package of 4 Units of Apple Iphone 3GS 32GB you send the balance .

Get back to us now on this issue and you have to assure us you will send the balance after you receive the package on Wednesday.

Thank you for using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i again mail i cant pay more money or cancel my order they reply

"Your Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 08 February 2010 22:50PM
To: [protected]@hotmail.com

Dear Customer,

You are 100% assured that after you send the $350Usd no other Money will be send till you get your 4 Units of Apple Iphones 3GS 32GB and no one will ask you for additional Money till you receive and confirm what you have purchased.

We are assuring you our words,He instructed that after paying the $350Usd the remaining balance will be sent after 7 days of receiving the package .

Please take my Words and i am assuring you i will never let you down as we look forward for a long term business relationship.

Get back to us now so we can be rest assured that you are sending the $350Usd tomorrow,immediately after sending the Money your Order Tracking Number will be forwarded to you immediately.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

they again mail me

"Waiting Payment Today‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 09 February 2010 14:58PM
To: [protected]@hotmail.com

Dear Customer,

Thank you once again for getting back to us ....You are rest assured that the Apple Iphone 3GS 32GB ( 4 UNITS ) will be delivered to you and we are offering original Apple Iphone from Apple Company United State with 12 Months international warranty .

Proceed with the payment immediately once your payment is received delivery will take place and your order Tracking Number for Confirmation will be sent to you immediately we get the payment Scanned copy .

We look forward to hearing from you earlier with the payment details today.



Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Reps"

i paid other Rs.16,500/- on 10.02.2010 n send the scanned copy of pay in slip

ayment made‏From: kishan taleda ([protected]@hotmail.com)
Sent: 10 February 2010 16:18PM
To: [protected]@electronicsmobilesltd.com
Cc: [protected]@yahoo.in
1 attachment
I PHONE 2...jpg (498.4 KB)




hi


With lots of difficulty i have paid Rs.16,500/- that $350 usd as you said
now its yu turn to delivered the Apple Iphone 3Gs 32GB _4nos.
N once i receive the phone, within 7 days rest $350 usd will be paid for sure


kindly find the payment Scanned copy attach above


1. kindly send 2nos - white
2nos - black


2. kindly send individuals warranty or invoice bill


i have Proceed with the payment now immediately send my order Tracking Number


thanking you


kishan"

they confrim the payment

"ORDER DELIVERY‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 10 February 2010 18:35PM
To: [protected]@hotmail.com

Dear Customer,

Thank you we have receive the payment scanned slip .We will get back to you immediately with your order shipping Tracking Number with your order purchase Proforma Invoice.

Thank you for Using Electronics and mobiles .

Jasmine

Online Sales Rep"

n on other day

Order Delivery‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 11 February 2010 14:38PM
To: [protected]@hotmail.com
1 attachment
KIshan CS...jpg (110.1 KB)


Dear Customer,

We have issued our Company Sales Proforma Invoice for your purchase but there is an update with delivery of your Package.You were asked to send the requested amount on Tuesday which you failed to do so.At the moment we are having a Problem with delivery of your package as agreed,We delivered 11 Units of Blackberry Storm to a Customer in BAHRAIN which he only paid for 7 Units promising us that he will be sending the remaining amount for the 4 Units after receiving the package till this moment he has refuse to pick up our Calls neither is he responding to our emails .

Because of this development of Management have disagreed to deliver the items but to receive its full payment first before your order can be delivered to you .You are at this point requested to make the Complete payment before you can receive your order Tracking Number ,also before your order can be delivered to you .

The management have decided that the payment will be made to the company CEO direct bank Account in India not our Company Accountant Account .

You are advised to get back to us the earlier the better so that we can forward you the Company CEO Account,we can not deliver the items without confirming the payment.Please be informed that your order has been shipped since 2 days now but your order was just placed on HOLD till full payment is received .

We look forward to hearing from you on the issue now.

Thank you for using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i was shocked to hear again i just dont know ? to do reply got an really angry with them
again reply them to cancel the order n send back money

"Your Order‏From: [protected]@live.co.uk on behalf of Electronics And Mobile Ltd . ([protected]@electronicsmobilesltd.com)
Sent: 11 February 2010 16:09PM
To: [protected]@hotmail.com

Dear Customer,

Thank you once again .....Please point of correction we are not here to cheat on anyone but we had a bad experience and we have decided to learn fro that .

We can only deliver the items only when balance payment is made...Mind you the items have been shipped out already but they are only on Hold because you are yet to balance up .

So we advise you to pay up our Company and its our duty to make sure we deliver your items as purchased.I hope you will undersand with us ....No payment made,items can not be delivered.

Thank you for Using Electronics and Mobiles Ltd.

Jasmine

Online Sales Rep"

i told them cearly i dont want phone cancel my order n send money back

i kindly request you help in out n this problem

i have given my mail id

n my contact no is [protected]
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Aug 14, 2020
Complaint marked as Resolved 
 
1 Comment

Comments

Dear Kishan,

We understand that our official has contacted you and addressed your query.

Regards,
ICICI Customer Service Team.

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